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Game never loads, problem with launcher
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EverQuest II » Top » Support Forums » Performance Support Previous Topic  |  Next Topic
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Newbie

Joined: Jun 8, 2009
Messages: 3
Offline

Hi, I bought the digital download yesterday for the game... downloaded the installer... and started it and it began downloading the game. After it finished, it gave me the option to play... I click that but nothing happens. The launcher goes away but the game never comes up

 

Also whenever I start up the game... and it does the launcher.. it gives me an error usually everytime that the application or DLL in the Launchpad folder named NTSpecificModule.dll is not a valid windows image. Then asks me something about checking with the diskette...

 

And even if I delete that dll... it just gets replaced next time I start the launcher again.

 

Any clues?

 

Another thing... everytime I get the game launcher up... where it scans all the files and downloads anything you need then gives you the option to play...

 

I had that up for hours on end downloading files I guess for the game.. and everytime I manage to get it up.. it goes another couple hours on end... is that normal?

 

It is asking me to accept the terms and policy everytime so does that mean it is not getting fully downloaded or something? Because I have had it downloading all the way and it gave me the option to play, and then when I do hit play It just closes the launcher and nothing ever comes up

 

I have updated my video card drivers... and I can never get to the launcher unless I delete the NTspecificmodule.dll file and restart it.. then it makes it to the launcher, otherwise it gives me the error and just closes after receiving the initial files instead of loading the bigger launcher


Message edited by Jchildress on 06/09/2009 11:39:27.


Journeyman

Joined: May 20, 2009
Messages: 28
Offline

Which windows version?



Newbie

Joined: Jun 8, 2009
Messages: 3
Offline

XP Media Center Edition



Journeyman

Joined: May 20, 2009
Messages: 28
Offline

Hmm, I've never messed with that version. My only thought is that it could be a router compatibility issue. Try downloading the patch and such with a direct link to your computer rather than through the router (assuming you use one). Let me know how that goes. I'll look a few things up in a while.



Newbie

Joined: Jun 8, 2009
Messages: 3
Offline

problem fixed.. guess it was an older launcher given from the link when you buy it... i went onto the live chat and a guy gave me a new link with a newer looking launcher, everything good SMILEY



Journeyman

Joined: May 20, 2009
Messages: 28
Offline

Glad to hear it.



Tech Support

Joined: May 1, 2008
Messages: 81
Offline

Great! Please let us know if you run into any other issues. Otherwise, enjoy Norrath!


 
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