I have not been on this account for at elast a year and just today ( 6/9/09 ) my friend who still plays eq2 has told me thay someone was on my account.. so i go to eq2players.com and i try to log in.. i was unable to so i click on forgot password and i reset my password i log in and i then change my password. and i see that my char has gone from Lv. 79 which is where i left it. and i jsut found it at Lv. 80. and i see that the account subscription status is pending and the curent subscription is ending 7/1/09 but i see no recent payments made or anything and i am wondering if someone who works at SOE has been on my account. ive changed my password and delelted my credit cards so i am hopeing that no one is able to get on again and i am hopeing that if it was someoen who works at SOE will stay off my account.

Greetings,

While it sounds like your account has been accessed by someone, I sincerely doubt it was us.  We only sign into accounts to correct issues reported by the customer, and even that is rare.  For most problems we have tools that don't even require us to log in on your account.

If someone has been accessing your account then you'll probably want to call us so that we can confirm information and secure the account.   Besides other steps, we can change the security answer which is probably what the other person used to access your characters.  Please let me know if you have any questions.