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EverQuest Online Adventures » Top » Support Forums » Connection Support Previous Topic  |  Next Topic
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Champion

Joined: Feb 27, 2008
Messages: 315
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I recently had to change my ISP and im having some trouble setting up a new network so i can log in.  When i go to network settings i set everything including my email from my new ISP and once it gets to the point where i am testing the connection it says it cant authenticate my ID and password.  I had AOL and i switched to at&t, im using my yahoo email addresss now instead of the aol one and im not having any luck....any info would be great.




Moderator

Joined: Sep 15, 2008
Messages: 128
Location: The moonlit skies of Tunaria
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In terms of technical support, here is the Customer Service contact information:

technical, account, billing issues or other support help or to send an email for support assistance, please visit the Knowledge Base.  From there you can send an email under the Email Support tab or use the Chat Support to enter a live chat session with a support representative.

Before submitting your information, please specify the nature of your inquiry in the Subject of your email. (i.e., technical issue, account issue, billing issue). A Customer Service Representative will respond to your email as quickly as possible.

Phone Contact:
If you require additional support or clarification on any game related matters, please check our General Information page or contact Sony Online Entertainment at ( 858 ) 537-0898, 9am to 1:30pm and 3:30pm to 6pm Pacific Time, Monday through Friday.

Hopefully the Knowledge Base can give you the answer to your question.

Good luck.




Champion

Joined: Feb 27, 2008
Messages: 315
Offline

Alright so i used to have AOL but i let that go(didnt pay it).  We are now on att, but i dont know how to change my ISP for the game network.  I remember there being an option when i first setup the game where i could choose my ISP, i think thats what i need to get to so i can pick my ISP again.  So how do i get to that lol...




Moderator

Joined: Sep 15, 2008
Messages: 128
Location: The moonlit skies of Tunaria
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Here is a website for the playstation 2 internet connection questions:

http://playstation.custhelp.com/cgi...&p_sid=UUL9n9zj

You likely need to reset up your memory card to allow you to use the new ISP address. Make certain that you record your station/game name and your password before you try it though.

Good luck!


 
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