Other morning  i had a problem with my first character being erased, so i send a ticket in to get rebuffed.. I got a reply at  10 ish EST time, now i have send to additional tickets just to rebuff and they can't bother to log in or just make it automated like 95% there help ticket replies.. What happend to the days when replies were promt not days and days later, isn't like there is a hugh population years ago and before you reply is weekend i have had them help  7 days a week. Now is always 2-3 times to get a defienate answer not a auto responce with a very lame clueless answer that if you have played this game at all they would be able to answer first time not 2-3 more times.. So are they to busy ?

Customer Service is run in game and they do not interact with the forums. They do their best to keep up with the demand, so your best bet is to wait for a response and see what they can do for you.

If you do not get a timely response you can try the CS options below:

Customer Service Contacts

For technical, account, billing issues or other support help or to send an email for support assistance, please visit the Knowledge Base.  From there you can send an email under the Email Support tab or use the Chat Support to enter a live chat session with a support representative.

Before submitting your information, please specify the nature of your inquiry in the Subject of your email. (i.e., technical issue, account issue, billing issue). A Customer Service Representative will respond to your email as quickly as possible.

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If you require additional support or clarification on any game related matters, please check our General Information page or contact Sony Online Entertainment at ( 858 ) 537-0898, 9am to 1:30pm and 3:30pm to 6pm Pacific Time, Monday through Friday.

Why don't you PM me your Station Name?  I will see if I can hunt down a GM and find out the status of your ticket.

I PM red names no response sorry... No offense to you but i really wasn't sure what to do i sent in game ticket and still waiting next time i will now to PM thanks for  reply thou.

which one did you erase?

My Druid, being first toon on that account.