Customer Service is run in game and they do not interact with the forums. They do their best to keep up with the demand, so your best bet is to wait for a response and see what they can do for you.
If you do not get a timely response you can try the CS options below:
Customer Service Contacts
For technical, account, billing issues or other support help or to send an email for support assistance, please visit the Knowledge Base. From there you can send an email under the Email Support tab or use the Chat Support to enter a live chat session with a support representative.
Before submitting your information, please specify the nature of your inquiry in the Subject of your email. (i.e., technical issue, account issue, billing issue). A Customer Service Representative will respond to your email as quickly as possible.
Phone Contact:
If you require additional support or clarification on any game related matters, please check our General Information page or contact Sony Online Entertainment at ( 858 ) 537-0898, 9am to 1:30pm and 3:30pm to 6pm Pacific Time, Monday through Friday.