Launcher doesn't patch

**Michael1**

My launcher ( Not Station. ) can't patch the game.. Anyone else has the same problem?

**Triface**

In the vast majority of cases, this is due to a connection issue that is preventing the server from sending you the information you need to complete the patching process. The first thing to try is to make sure that you are not running any programs on the taskbar. If the problem persists, you should try running under a clean boot as this will prevent any hidden programs from loading:

To disable background programs:

1.Select the START button.
2.Select RUN.
3.Type in "msconfig" (without the quotes)
4.Press OK
5.Select the STARTUP tab.
6.In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just disable all.
7.Hit apply and then OK. Restart the computer and try to patch again.

If you are on a router you can review some of the most commonly used routers/firewalls and how to set them up from the below links. Keep in mind we do not support routers/firewalls/proxies/NATs etc. You will need to consult the included technical manual that came with your hardware/software or contact the manufacterer of the device or software.

EverQuest
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668

EverQuest II
http://help.station.sony.com/cgi-bi...p?p_faqid=12293

EverQuest Online Adventures
http://everquestonlineadventures.st...vm?page=Routers

Matrix Online
In order for the game servers to communicate with your game client reliably, firewalls and routers may need to be configured to allow traffic on TCP ports 80, 5190, 11000, and 10000. It will also need to allow the program to communicate on UDP ports 10000 and 11000.

PlanetSide
http://planetside.station.sony.com/...rewall_proxy.vm

Star Wars Galaxies
http://help.station.sony.com/cgi-bi...hp?p_faqid=1668

**Triface**

Wow you know what man i had this same problem and guess what i fixed it, first to understand the things i need to use to understand is and remember answer Yes or no!:

1. Goto you internet explorer and goto Tools or File and if there is a checkmark next to Work Offline click it and turn it off. Now answer the question. Yes or no!

Did it work?

If it didn't please continue to number 2.

2. Ok go back to the internet explorer and tell me does it load pages, any page?

If no than please continue.

3. Make sure you firewall isn't blocking Internet Explorer, is it?

If no then continue.

4. Also your firewall might be blocking launcher.exe from connecting to the internet or the patch site, goto your settings and check and for more firewall and ports help goto another topic i made: http://forums.station.sony.com/mxo/...mp;#36300413704

Was it blocking? Did you unblock? Is it working?

If it still isn't working continue.

5. If you have a router please look on my guide topic: http://forums.station.sony.com/mxo/...mp;#36300413704

6. If five didn't work all i did was reformat my computer and reinstalled the client and it worked, but you probably shouldn't if you don't want to.

Im all out of suggestions SMILEY SMILEY

**Michael1**

It worked! Thanks for the respond. I was about to smash the computer.

**phi** · 02/27/2008 15:55:48

congratulations. By following the SOE "clean boot" advice above you have just disabled your firewall.

What you should be doing is following the advice in this thread:
Up to date port information for those with super tight firewalls (like me)

It's in the "Informative Posts - Please Read! (Updated: 9-12-06)" sticky.

**Triface**

Wow im glad it worked to, no problem.