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The Other Side of the Looking Glass - Friday, June 16, 2006
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Transcendent

Joined: Aug 22, 2005
Messages: 260
Location: Depths of Hell
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If you have found a exploit, use the /bug command, also go to the forums and send a private message to one of the devs to let them know about it.  And just to make sure that you covered all bases, and you used the exploit a couple of times just to see how it worked, ccr yourself explaining how the exploit works, so the CSR will know how it is done and what to look for.


And I do believe this needed to be brought to the attention of everyone, and the easiest way was the looking glass.  cause not everyone reads through the forums.




Perceptive Mind

Joined: Aug 19, 2005
Messages: 537
Location: Recursion (formally Method) - ITR Washington, DC
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LuciousBrujah wrote:


And just to make sure that you covered all bases, and you used the exploit a couple of times just to see how it worked, ccr yourself explaining how the exploit works, so the CSR will know how it is done and what to look for.




Sorry, I have done that on the latest exploit that I found and like all the time that
I do a CCR the word I got back was "This is not a problem the CCR can solve,
submit it as a bug report"



Ascendent Logic

Joined: Sep 12, 2005
Messages: 653
Location: HvCFT Veritas Faction: Furious Angels Organization: Zion Instance: Vector-Hostile Rank: CDR
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I cannot stress enough that /bug needs to have AT LEAST an auto-reply letting you know that it was received by the system. Right now the submit button may as well be a close window button.

Ideally you would have someone whose job it was to read every bug report and categorize them by type and severity and then forward to the appropriate testers/developers. Right now we haven't a clue what happens to /bug reports. Perhaps a blurb explaining the path of a /bug report would be good?

Last thought, aren't there some more privileged community members out there who can help fasttrak severe bugs???



Jacked Out

Joined: Aug 15, 2005
Messages: 5205
Location: Vector
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The bugs go into their bug database.  It is someone's job to keep track of bugs and all that, most notably it's NoRepro's job to do that.


Mainframe Invader

Joined: Nov 29, 2005
Messages: 353
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Dagonet wrote:
I cannot stress enough that /bug needs to have AT LEAST an auto-reply letting you know that it was received by the system. Right now the submit button may as well be a close window button.

Ideally you would have someone whose job it was to read every bug report and categorize them by type and severity and then forward to the appropriate testers/developers. Right now we haven't a clue what happens to /bug reports. Perhaps a blurb explaining the path of a /bug report would be good?

Last thought, aren't there some more privileged community members out there who can help fasttrak severe bugs???
I think they mentioned they gonna change the way bug reports are sent soon.

 
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