YAY, chat support is down for matainance, may have to wait another hour

Still can't log in... ugh...

GG, SOE

RetroX wrote:

YAY, chat support is down for matainance, may have to wait another hour

Your best bet is probably going to call because they won't answer your emails either...

I get to the Authenticate| and nothing happens, but my computer reacts like it's trying to get past this point but nothing.

If I close MxO then try to reopen it, I get a message saying "Only one instance of the Matrix can be opened" When I hit Alt Ctrl Delete, then check under Processes I find that my MxO Exe. is still running.

Just what the hell is going on here?

I don't even get this message

Outlaw wrote:

RetroX wrote:

YAY, chat support is down for matainance, may have to wait another hour

Your best bet is probably going to call because they won't answer your emails either...

Yeah...unfortunately, SOE believes all their customers live in America

Nihulis wrote:

I get to the Authenticate| and nothing happens, but my computer reacts like it's trying to get past this point but nothing.

If I close MxO then try to reopen it, I get a message saying "Only one instance of the Matrix can be opened" When I hit Alt Ctrl Delete, then check under Processes I find that my MxO Exe. is still running.

Just what the hell is going on here?

I don't even get this message

It seems to vary for a lot of people. Some people get what you are describing, some get that picture, and some are getting into the server with no abilities loaded and their 50's are level 40's...I am glad to have the picture than logging in to see I am a level 40 again

RetroX wrote:

Outlaw wrote:

RetroX wrote:

YAY, chat support is down for matainance, may have to wait another hour

Your best bet is probably going to call because they won't answer your emails either...

Yeah...unfortunately, SOE believes all their customers live in America

Yeah, it sucks...oh they won't accept emails...and calling is too expensive...so I will try chat...but wait, chat is down for maintenance...gg SOE

RetroX wrote:

Outlaw wrote:

RetroX wrote:

YAY, chat support is down for matainance, may have to wait another hour

Your best bet is probably going to call because they won't answer your emails either...

Yeah...unfortunately, SOE believes all their customers live in America

/sings

AMERICA, FCUK YAH!

Null

Its getting to the point were I might just call up my CC company and dispute the charge made for Matrix Fail offline cause im not getting any access to the game so why should i pay them?

Still cannot log-in, got PM's back randomly. lol

edit: and lost them again...

null

Bayamos wrote:

[1:48 PM] Zudrag: "TSR Eryk N.: Well I just spoke with my supervisor and tier 2 and it appears you should not of been able to subscribe when you did on the first of this month. The fact you were able to slip in and subscribe is what appears to be causing an issue. The only thing we can do at this time is wait for those funds to clear and when they do, refund that charge. It will not allow access to the game for you

Fail.

Just got off the phone with an SOE service rep and all they could say is 1) it is actually a problem, not something they did on purpose. 2) they know about it. 3) they don't know when it will be fixed.

OK, got this reply from a TSR on a account i resubbed on the 31/5:

TSR Mark R.: Good afternoon. We have had multiple problems with MXO users who have subscribed after 5/28 and before June 1. Please let me take a look at your account and I will see what I can do for you

TSR Mark R.: Unfortunately it appears that your account has been locked out from the MXO servers. the worse part is we do not have a tool or utility that allows us to get past the server restrictions. I can offer you a full refund for your subscription. I am very sorry about this. There are a lot of users that I have had to break this news to today and I wish I could do more.

Nice hu?

EPIC FAIL, what an end.