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The Matrix Online » Top » Support Forums » Account and Billing Issues (Subscription and Password) Previous Topic  |  Next Topic
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Controller

Joined: Jun 10, 2007
Messages: 6
Offline

Well went to login today and got the Authenticating Failure. Had a similar problem last month and had to resub even though it should do it automatically. So checked my account and it says next payment is due today (29th). So i thought np i will just resub. So i did and the total amount was £18.99 LESS Discount £18.99 amount due zero. Anyone else had or seen this problem. Tried a different card, same thing. Any help would be great.


Jacked Out

Joined: Dec 27, 2006
Messages: 6256
Location: The Real World This is how MxO ends: Not with a bang but a whimper
Offline

I also had an Authentication error earlier today. This just indicates that the Authentication server is or was down.

As for your billing issue, you may want to repost or get a Mod to move this thread to the Account and Billing Issues section in the Support Forums One of the TSR's may be able to help you there.

phi


Systemic Anomaly

Joined: Aug 18, 2005
Messages: 3393
Location: [SERVER]Recursion [FACTION]Kings of Never [REAL]Systems Administrator
Offline

That "payment minus discount" sounds like the trial period to me... but you'd better seek an official response on this issue.

 
The Matrix Online » Top » Support Forums » Account and Billing Issues (Subscription and Password)
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