My Friend needs help

Ripley

My friend used to be a MXO player well before SOE took over the game..

Now the problem he has is that he quit playing and never got round to converting his account to SOE station pass..

Now he cant remember his account details to do a convert to SOE.

So is there anyway he can retrive his old account details so he can then convert to a station account..

Thanks

**Fickey**

Tech support can't help you, but you can have your friend contact SOE billing and see what they can do.

Heres the contact info.

TSRCoryS

The Account Department can try to locate his old account. Please make sure he calls/emails/chats because only the original owner of an account will be able to recover it. They can also give him instructions to convert the MxO account from WB's old system to ours.

Ripley

TSRCoryS wrote:
The Account Department can try to locate his old account. Please make sure he calls/emails/chats because only the original owner of an account will be able to recover it. They can also give him instructions to convert the MxO account from WB's old system to ours.

Can i have a Phone number to ring for the united kingdom please so i can pass it onto him..

As he said sent email's But it seems that the CSR's dont understand the problem they keep telling him how to retrive a station account even that he has told them on four diffrent emails that its his old WB user and pass hes trying to get not a station pass..

**Fickey**

You can find that info here:

Click Me!

Ripley

Fickey wrote:
You can find that info here:

Click Me!

Tried that no good those numbers are USA and the one's that say europe are USA aswell..

**Fickey**

Then you can send them a email or use live chat and request that info....if they give you whats on that page then I don't know what to tell you.

**jeffers** · 02/06/2006 13:17:36

Support contacts for US & Canada and Europe are also located on this page on DN1 like Fickey said.

CD Replacement and Warranty: +44 (0) 208 996 4444
Billing, Registration and Technical Support: +44 (0) 845 600 4263

Available between 9am and 5.30pm GMT. SMILEY

So if your calling from the UK you dial 0845 6004263 for Billing, Registration and Technical Support.

Or like Fickey said, try live chat

Jeffers

Message Edited by jeffers on 02-06-200609:17 PM