I can't create a character

kronuss

I finally bought MxO, installed it today and waiting through the 2 GB update. Every time I try to create a character in any of the three servers, the game won't proceed. I can go as far as designing the RSI, but I can't get past the screen that asks me to name the character. I click "Accept" the the button goes gray, but the game won't proceed beyond that. I waited 20 minutes before trying to click the "Quit" button, but even that was unresponsive.

**GamePlaya3159**

Was the name aleady taken?

kronuss

GamePlaya3159 wrote:

Was the name aleady taken?

I thought that may be the issue, so I've tried a couple different names since. I'd hope the game would TELL me if I chose a name that was already in use.

I tried all three servers this morning, still no luck. I tried creating a character on Vector-Hostile, waited 20 minutes, then gave up. It would really suck to have waited so long to buy a game that won't even let me make my RSI! SMILEY

Havocide

I advise retrying the procedues but doing it as quick as possible and check for error messages about the names section. It might say its already taken, or reserved. Which means you cant process to you edit the name.

if you still get stuck shout us

kronuss

FlaminMathew1 wrote:

I advise retrying the procedues but doing it as quick as possible and check for error messages about the names section. It might say its already taken, or reserved. Which means you cant process to you edit the name.

if you still get stuck shout us

Thanks for your help, Havocide. I now have a character, but can't log in. Probably a hardware issue. Here's my DXDIAG for anyone who could tell me why. I know the only thing I am missing is a Vertex Shader:

------------------
System Information
------------------
Time of this report: 1/14/2007, 12:36:06
       Machine name: LAPTOP_WES
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
       System Model: ME051
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
          Processor: Intel(R) Celeron(R) M processor         1.50GHz
             Memory: 504MB RAM
          Page File: 569MB used, 658MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: /Silent
     DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
        Card name: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family
     Manufacturer: Intel Corporation
        Chip type: Intel(R) 915GM/GMS,910GML Express Chipset
         DAC type: Internal
       Device Key: Enum\PCI\VEN_8086&DEV_2592&SUBSYS_01C91028&REV_03
   Display Memory: 128.0 MB
     Current Mode: 1280 x 800 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
      Driver Name: ialmrnt5.dll
   Driver Version: 6.14.0010.4410 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/14/2005 22:06:58, 36990 bytes
      WHQL Logo'd: Yes
WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ialmnt5.sys
    Mini VDD Date: 10/14/2005 22:15:18, 1302812 bytes
Device Identifier: {D7B78E66-66D2-11CF-A262-C321A2C2CB35}
        Vendor ID: 0x8086
        Device ID: 0x2592
        SubSys ID: 0x01C91028
      Revision ID: 0x0003
      Revision ID: 0x0003
      Video Accel:
Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: SigmaTel Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_8384&DEV_7690&SUBSYS_102801C9&REV_1022
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: sthda.sys
         Driver Version: 5.10.4717.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/10/2005 00:15:32, 1032472 bytes
            Other Files:
        Driver Provider: SigmaTel
         HW Accel Level: Full
              Cap Flags: 0xB5B
    Min/Max Sample Rate: 44100, 96000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SigmaTel Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: sthda.sys
         Driver Version: 5.10.4717.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 9/10/2005 00:15:32, 1032472 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
         Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x265A
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 00:08:44, 57600 bytes
| Driver: usbd.sys, 8/4/2004 06:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 06:00:00, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:08, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:34, 24576 bytes
|
+ Synaptics PS/2 Port Pointing Device
| Matching Device ID: *pnp0f13
| Upper Filters: SynTP
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 06:00:00, 52736 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:34, 23040 bytes
| Driver: SynTP.sys, 3/8/2006 11:35:10, 191872 bytes
| Driver: SynTPAPI.dll, 3/8/2006 11:38:24, 94299 bytes
| Driver: SynTPFcs.dll, 3/8/2006 11:49:12, 69723 bytes
| Driver: SynCOM.dll, 3/8/2006 11:37:44, 82014 bytes
| Driver: SynCtrl.dll, 3/8/2006 11:38:00, 114688 bytes
| Driver: SynTPLpr.exe, 3/8/2006 11:49:20, 82011 bytes
| Driver: SynTPCpl.dll, 3/8/2006 11:40:34, 6135899 bytes
| Driver: SynCntxt.rtf, 3/8/2006 11:39:10, 3532622 bytes
| Driver: SynZMetr.exe, 3/8/2006 11:33:56, 163840 bytes
| Driver: SynMood.exe, 3/8/2006 11:33:50, 147456 bytes
| Driver: SynTPEnh.exe, 3/8/2006 11:48:02, 761947 bytes
| Driver: SynTPCOM.dll, 3/8/2006 11:38:42, 41064 bytes
| Driver: Tutorial.exe, 3/8/2006 11:49:40, 221184 bytes
| Driver: InstNT.exe, 3/8/2006 11:51:28, 81920 bytes
| Driver: SynISDLL.dll, 3/8/2006 11:50:00, 557056 bytes
| Driver: SynUnst.ini, 3/8/2006 19:35:58, 217399 bytes
| Driver: SynTPCo2.dll, 3/8/2006 11:51:18, 81920 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC016
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouclass.sys, 8/3/2004 23:58:34, 23040 bytes
| Driver: mouhid.sys, 8/17/2001 12:48:00, 12160 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:08, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:34, 23040 bytes

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
Free Space: 11.3 GB
Total Space: 34.9 GB
File System: NTFS
      Model: FUJITSU MHV2040AH

      Drive: D:
      Model: PHILIPS CDRW/DVD SCB5265
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/4/2004 06:00:00, 49536 bytes

**jeffers**

What's the login error message your receiving Kronuss?

Jeffers

Havocide

Well i was helping this chap earlier.

He just gets stuck at the loading screen. if im correct

**GamePlaya3159**

oh try loging in to another server then back to the server you want? that error?

Niya

Hi, I don't know if you were ever able to fix your problem about not getting past character creation, but I had the same problem recently, then I re-installed (I don't even think this is necessary, but doesn't hurt to try) anyway afterwards I did a full system check again, even after downloading the 2 gb patch and it seems there was one patch that didn't get downloaded into my launcher, it took about 10 seconds and I was then able to create characters, I hope this helps you SMILEY

TSRBradG

Hello kronuss,

No promises on a laptop but you may want to try updating your video card drivers, if Dell does not have anything newer I suggest going to www.guru3d.com

Regardless of what you do you may not get your system to run MXO.

**phi**

Like TSRBradG said you REALLY need to update your video drivers as they are from 2005. Due to the graphics chipset you have you will have to get your drivers from Dell as Intel do not provide support for the chipset. It is the responsibility of the system manufacturer to provide drivers.

Of course you have an Intel on-board graphics solution that has limited 3D capabilities at best. There is a very good chance that your laptop is miles too short on specs to run MxO.

I have a laptop with the same GFX card and I just tested it and MxO ran ... but so slowly that it timed out trying to load the Loading Area (the first thing that loads when you log in to a server).

Sorry but The Matrix Online has SERIOUS hardware requirements to run well and you most likely need a better computer.