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My game is screwed! Help plz!
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Jacked Out

Joined: Sep 23, 2006
Messages: 55
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Ok so I was on mxo earlier 2nite logged off and fell asleep. I woke up at 3 am here and tried to log back in and when the launcher started it stopped b4 I got to the login part and threw up an error that said a file was mission so mxo couldnt start I believe it was patch error -15 or something like that. I tried it 3 more times with same result. So I uninstalled and reinstalled the game. Now the launcher wont start it all it keeps popping up an error screen with no error code that says I dont have an internet connection so the game cant start. But my internet is working fine. Can ne1 help?


Systemic Anomaly

Joined: Aug 19, 2005
Messages: 3804
Location: UK
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Sounds like you were trying to patch when the servers were down.

Are you still getting this?

Jeffers



Technical Support

Joined: Jul 19, 2006
Messages: 17
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Yes, please report back if this is still happening for you.


Jacked Out

Joined: Sep 23, 2006
Messages: 55
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Just got home from work. Same problem. Launcher doesnt even load. I double click my matrix icon i get an hourglass for a few seconds then Error: Could not initialize connection. You must be connected to the internet to play. The application will now close. Tried uninstalling and reinstalling again. No fix. Help plz.


Technical Support

Joined: Jul 19, 2006
Messages: 17
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Let's get your system specs posted up for us.


Jacked Out

Joined: Sep 23, 2006
Messages: 55
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------------------
System Information
------------------
Time of this report: 10/12/2006, 20:22:52
       Machine name: XPSELITE
   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
           Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.               
       System Model: Dimension XPSGEN5           
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A02
          Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
             Memory: 1022MB RAM
          Page File: 337MB used, 2121MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode


Jacked Out

Joined: Sep 23, 2006
Messages: 55
Offline

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name XPSELITE
System Manufacturer Dell Inc.
System Model Dimension XPSGEN5
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3199 Mhz
Processor x86 Family 15 Model 4 Stepping 3 GenuineIntel ~3199 Mhz
BIOS Version/Date Dell Inc. A02, 5/24/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Japan
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-215SMILEY"
User Name XPSELITE\Adam Napper
Time Zone Central Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 589.86 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB
Page File C:\pagefile.sys
phi


Systemic Anomaly

Joined: Aug 18, 2005
Messages: 3393
Location: [SERVER]Recursion [FACTION]Kings of Never [REAL]Systems Administrator
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*applies standard Jeffers fix*

Run internet explorer (MUST run MSIE not firefox or opera or any other)

open the "File" menu

check that "Work offline" is not ticked.

also please post the FULL msinfo and DXdiag.

 

People often post the same info you did, It's not very helpful as it doesn't tell us the specific details of your system config (not system specs) that cause these sort of problems.




Jacked Out

Joined: Sep 23, 2006
Messages: 55
Offline

No need nemore I remembered how in WoW whenever they did a patch I would have to clear the program from the norton list and let it recheck it for the game to work. Tried that on this and it fixed it. Not a problem with my comp or the game or the patch, just more bs caused by good ol norton......yay....lol well thx neways guys I appreciate that yall replied so quickly. Have a good 1.
phi


Systemic Anomaly

Joined: Aug 18, 2005
Messages: 3393
Location: [SERVER]Recursion [FACTION]Kings of Never [REAL]Systems Administrator
Offline

Ahh good old Norton... It gets worse with each release. SMILEY

Why it can't just pop-up and tell you that the program file has changed and ask if you want to allow the new version.




Systemic Anomaly

Joined: Aug 15, 2005
Messages: 2650
Location: --Everywhere-- Server: Vector - Hostile Faction: The Duality Organization: Zion
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Just like good ol' ZoneAlarm. Ahh the greatness, I could drown in its splendor. Ahhhh SMILEY

 

Laters




Jacked Out

Joined: Sep 23, 2006
Messages: 55
Offline

Does norton remind ne1 else of the Big Brother govt program? Its way over-protective, its looking into every single thing you do, and it will screw you over on the stupidest of things.


Technical Support

Joined: Jul 19, 2006
Messages: 17
Offline

Yes, if you're having trouble connecting after a patch, always check the anti virus software first, as it would be the first thing I would check with you.


Jacked Out

Joined: Aug 15, 2005
Messages: 4278
Offline

Why it can't just pop-up and tell you that the program file has changed and ask if you want to allow the new version.

It doesn't? Strange, my one (NIS 2006) always gives me a pop-up asking what I want to do with the executable after a patch.


Systemic Anomaly

Joined: Aug 19, 2005
Messages: 3804
Location: UK
Offline

I'm not sure, but I think within NIS there is an option to change the mode it works in. One of the top of my head is definately learning mode and can't remember what the other one is.

Anyway, one of those modes will popup the box asking you about a changed program wanting internet access like Chuui says.

Jeffers

 
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