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Account converted August 18 but why does it still not show on station.sony.com?
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Jacked Out

Joined: Aug 15, 2005
Messages: 95
Location: Australia
Offline

Final update:

message received from the CS:

Unfortunately the remaining time left over from WBIE is not reflected on any MXO account. The best way to calculate the remain time left is to find out when you were last billed before 08/15/2005. If it was a monthly subscription add 30 days to the last time you were billed. That end result will be when your next billing cycle takes effect.

So they don't know or won't say.

I'm sorry, but that is far beyond amateur... That's disgusting. I don't think I will be supporting this game once my credit runs out (which after checking through my paperwork is 6 months paid on the 1st April, +30 day free with the game code = 1st November, that is if SOE haven't moved/changed that.)




Joined: Dec 4, 2005
Messages: 1
Offline

S0kar, I was also in doubt like you.. but the solution to this is just
go to the page and change your subscription.. before you "believe" it
expires. They won't charge you at the time if you are still under the
other subscription.



I.E:



I got my mxo account for me and my friend back in 06/05 and we had the
free month from WB around august the switched happen.. and now I was in
doubt to when is it that I was going to be charged! So what I did was
after.. many phonecalls *and not answering back* and after live chats
*and no assistance* and after going back and foward with customer
service rep.. which I think are a bunch nutcases that can't figure
things out...



I decided to grow some balls and give the thing a shot to see if it
worked. And when you do the "edit subscription" and put the one you
want. It will tell you "No charge will occur at this time". So that
should answer your question.



I do agree that Sony's page is not very descriptive. Customer
service..from my experience.. and OPINION.. sucks.. horribly.. in every
end.





 
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