Can't get past character creation

Niya · 01/21/2007 07:42:13

I just got this game today via D2D, downloaded a 2gb patch and got into character creation, but when I type in my name and lastname and handle, it wont go any further, it doesn't give me any error messages at all and doesn't tell me the name is taken or too short or anything. I tried logging into several different servers and using many different names, including ones I know most likely nobody is using, but I still get the same problem. The accept button goes grey, and I can't even Quit without Ctrl Alt Del because it just sits in that screen. Anyone know why it might be doing this? I'm pretty sure my computer is good enough to play this game, my computer is fairly new and up to date with gaming hardware.

Let's see your computer setup .. I know its a new one but it still helps to know ...

Try reinstalling if you havent yet

Niya

Thanks for replying, I dunno if I did this right because I had to take out a lot of stuff for the text limit, but:

DxDiag Notes
------------
DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
        Card name: Radeon X1600 Series
     Manufacturer: ATI Technologies Inc.
        Chip type: Radeon X1600 Series (0x71C2)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_71C2&SUBSYS_23421002&REV_00
   Display Memory: 512.0 MB
     Current Mode: 1024 x 768 (32 bit) (85Hz)
          Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6641 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/26/2006 20:50:22, 260608 bytes
      WHQL Logo'd: Yes
WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 9/26/2006 20:50:05, 1754624 bytes
Device Identifier: {D7B71EE2-3282-11CF-436A-4803A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x71C2
        SubSys ID: 0x23421002
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
            Description: Realtek HD Audio output
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0880&SUBSYS_1509E601&REV_1008
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5172 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 9/23/2005 17:56:28, 3966976 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Full
              Cap Flags: 0xF5F
    Min/Max Sample Rate: 8000, 192000
Static/Strm HW Mix Bufs: 33, 0
Static/Strm HW 3D Bufs: 33, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
               Registry: OK
      Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: Realtek HD Audio input
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: RtkHDAud.sys
         Driver Version: 5.10.0000.5172 (English)
      Driver Attributes: Final Retail
          Date and Size: 9/23/2005 17:56:28, 3966976 bytes
              Cap Flags: 0x41
           Format Flags: 0xFFF

-----------
DirectMusic
-----------
        DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
     DLS Version: 1.00.0016.0002
    Acceleration: n/a
           Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                  Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                  Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
        Registry: OK
     Test Result: Not run

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

----------------
Gameport Devices
----------------

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Not run, Half Duplex: Not run, Mic: Not run
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: PCI Soft Data Fax Modem with SmartCP
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: Wireless Network Connection - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s

-------------------------
DirectPlay Lobbyable Apps
-------------------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 88.6 GB
Total Space: 186.6 GB
File System: NTFS
Model: ST3200826A

Drive: D:
Free Space: 2.4 GB
Total Space: 4.2 GB
File System: FAT32
Model: ST3200826A

      Drive: E:
      Model: HL-DT-ST DVD-RW GWA-4165B
     Driver: c:\windows\system32\drivers\cdrom.sys, 5.01.2600.2180 (English), 8/10/2004 14:00:00, 49536 bytes

**GamePlaya3159**

This has been happening alot latly with MxO could be a server issue with new accounts creating their first chars...

TSRBradG

Hello Niya

To get all the info in you need to split it up and reply to yourself.

If you are still having problems could you post the rest of the info that we ask for?

**phi**

Welcome aboard TSRBradG! 1st stop post necro. SMILEY

Niya... this post: http://forums.station.sony.com/mxo/..._id=12400000037

that is stickied at the top of the tech-help forum explains step-by-step how to post your system information (including how to split it across multiple posts). Please read it carefully and follow the steps.

Most likely your firewall is blocking a port required by the game to communicate with the servers, or you are taking too long to create your character. If you take too long it times out and stops responding. Also the servers may have been down at the time.

A response either way would be nice.

TSRBradG

Hello phi

Thanks for both your kind welcome and the assist.

I am looking forward to helping out everyone in the MXO community and I only ask that you all bear with me as I get my feet under me so to say.

**phi** · 02/08/2007 20:14:50

Glad to help. And TSRBradG feel free to hit-up Jeffers, myself superscurge or a few of the other regular posters here for history on issues (As far as I can recall Jeffers and I have been helping in here since not long after launch).

pikmin25

one thing you should try that worked for me is that when you start up the game, on the screen where you type in your account name and password, look for a switch right below the screen where you insert your account password that says "patch: full system check". when you see it, click on it and then after it resets the game, go through everything else as you normally would. (p.s. if you use windows xp, go to firewall and allow matrix online launcher and another app. that should just say matrix.)