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My Account was Disabled
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The Matrix Online » Top » Support Forums » Account and Billing Issues (Subscription and Password) Previous Topic  |  Next Topic      Go to Page: 1 , 2  Next
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Coppertop

Joined: Dec 8, 2008
Messages: 8
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I bought this game on Direct 2 drive for $20

 

I tried playing and it said i needed a username and password so i made a Station account

 

I entered  the Code they E-mailed me and it said i got 30 days of play

 

Then i tried to play And it said I couldn't and my account was disabled since the code is unique i cant use it again ( i didn't Try to i just thought ahead) So did i just Waste $20?



Systemic Anomaly

Joined: Dec 20, 2005
Messages: 6425
Location: SC|Sentience -973069242
Online

If you can post on the forums, you (should) have an active subscription.


Message edited by Bayamos on 12/08/2008 18:28:24.



Mainframe Invader

Joined: Sep 4, 2005
Messages: 349
Location: Illinois, buckingham
Offline

Bayamos wrote:

If you can post on the forums, you (should) have an active subscription.


word




Veteran Operative

Joined: Jan 15, 2008
Messages: 326
Location: New Zion
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not necesarily, rmbr the Jacked Out people?




Coppertop

Joined: Dec 8, 2008
Messages: 8
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Well for some reason when i start up the Little Box thing i type in my Account name and my pass then it says Auth. Failed Account has been disabled


Systemic Anomaly

Joined: Dec 20, 2005
Messages: 6425
Location: SC|Sentience -973069242
Online

If you goto http://www.station.sony.com/ and see the Tab "Subscription Info" under "My Account," what does it say for MXO? Active? Pending? Closed?




Ascendent Logic

Joined: Aug 21, 2005
Messages: 634
Offline

Chrisseren2 wrote:

Well for some reason when i start up the Little Box thing i type in my Account name and my pass then it says Auth. Failed Account has been disabled

I think I had the same issue as you a few weeks ago.
When you launch MXO there's an ON and OFF switch (before you accept the eula). Switch it on and relaunch the client. I think you haven't downloaded the final update yet. Or, that was the case with me anyway.
Or you can switch it on just after you accept the eula and then relaunch. There's a difference when you turn the switch on but I can't remember what for. =(




Coppertop

Joined: Dec 8, 2008
Messages: 8
Offline

Okay Ill try that it says Not do use it all the time because it will take longer

I used it once but i guess it only downloaded one patch and i need more

 

Edit 1 : No it wont work it says i need to download the Patch So i do and it downloads for 1 second and it says its finished and it needs to restart which it does Automaticly Then it still does the Auth fail thing and it links me to a page saying

HTTP Status 404 - /mxo/details.m

My launch version is v7.566 and my client version is vunknown ( I dunno why)


Message edited by Chrisseren2 on 12/09/2008 14:22:59.


Ascendent Logic

Joined: Aug 21, 2005
Messages: 634
Offline

If you enable the switch before the eula it checks your game files and if you enable it after the eula, it checks if you have the right patch. Or the other way around. Not sure. But the launcher can take a while when it's checking the game files, yeah.

The time you have to wait is worth it though. SMILEY




Coppertop

Joined: Dec 8, 2008
Messages: 8
Offline

Um i edited the thing above you and yea but how do i activate it after the Eula?


Ascendent Logic

Joined: Aug 21, 2005
Messages: 634
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Accept the eula, enable the switch and log in. Your client will start checking for the game files.


Message edited by Syna on 12/09/2008 15:08:00.



Coppertop

Joined: Dec 8, 2008
Messages: 8
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It says its closed! but i just got the Code from D2D and i just entered it yesterday!



Systemic Anomaly

Joined: Dec 20, 2005
Messages: 6425
Location: SC|Sentience -973069242
Online

Ok, something's definitely screwed up then. You should do chat support or email support @ http://support.station.sony.com/ (Chat support should be open right now)

(Click "View your service history", log in, and chat support under "MXO," Acct/Billing : Subscription: Expired Subscription)




Mainframe Invader

Joined: Dec 27, 2006
Messages: 6279
Location: Invadin yore Maneframez
Online

TSR-KenC should be able to sort you out, he usually looks over the support forums, the most appropriate section would be the Account and Billing Issues (Subscription and Password). Unfortunately, they're fairly hidden away on these boards. Personally I think the support section should be opened up and put near the bottom. But hey, no matter.

Anyway, hope you get your account sorted out sharpish.

 

Oh hey, that was fast Mods!


Message edited by Croesis on 12/09/2008 16:23:12.



Coppertop

Joined: Dec 8, 2008
Messages: 8
Offline

Oh okay thanks i just got this game yesterday and i needed some help ill try the chat support
 
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