This is actually quite a common problem.

I had this previously and this fix seems to have worked for me:

make the following changes in your Matrix Online directory (usually locate at Crogram FilesMonolith ProductionsThe Matrix Online or Crogram FilesSonyThe Matrix Online):

1.) Please delete all of the following files: client.dll, artpclnt.dll, binkw32.dll, msvcp71.dll, msvcr71.dll, patchw32.dll, autoexec.cfg, options.cfg, useropts.cfg,matrix.exe.
2.) Once those files are deleted, right-click on your Profiles folder and choose "Rename". Add a number to the end of the folder name (such as the number 1 to make the name "profiles1". ***Please note that you will lose your User Interface settings, maps and hardlines- do NOT delete this folder or you cannot undo this change!***
It might be an idea to back up the launcher.exe, useropts.cfg and options.cfg just incase. With the cfg files just save them as .txt files.

Once complete, restart The Matrix Online game. Toggle a Full System Check from the EULA screen then login.

Once you have entered the game jack back out, go back and rename the profile1 folder you changed back to profile.

Jack back in as normal.

This is actually quite a common problem.

I had this previously and this fix seems to have worked for me:

 

make the following changes in your Matrix Online directory (usually locate at C" width="15" height="15" />rogram FilesMonolith ProductionsThe Matrix Online or C" width="15" height="15" />rogram FilesSonyThe Matrix Online):

1.) Please delete all of the following files: client.dll, artpclnt.dll, binkw32.dll, msvcp71.dll, msvcr71.dll, patchw32.dll, autoexec.cfg, options.cfg, useropts.cfg,matrix.exe.
2.) Once those files are deleted, right-click on your Profiles folder and choose "Rename". Add a number to the end of the folder name (such as the number 1 to make the name "profiles1"" width="15" height="15" />. ***Please note that you will lose your User Interface settings, maps and hardlines- do NOT delete this folder or you cannot undo this change!***
It might be an idea to back up the launcher.exe, useropts.cfg and options.cfg just incase. With the cfg files just save them as .txt files.

Once complete, restart The Matrix Online game. Toggle a Full System Check from the EULA screen then login.

Once you have entered the game jack back out, go back and rename the profile1 folder you changed back to profile.

Jack back in as normal.

*** Read before posting ***

I notice you have a SURFboard 4200 USB Cable Modem. Is it connected to your PC via the USB or ethernet cable?

The reason I ask is that you have a periodic dropout and the following concerns me:

Tracing route to recursion.matrixonline.com [199.108.0.73]
over a maximum of 30 hops:
  1     7 ms     6 ms     7 ms  73.139.48.1
  2     6 ms     7 ms     5 ms  ge-1-22-ur01.catonsville.md.bad.comcast.net [68.87.130.105]
  3     9 ms    17 ms     6 ms  te-9-1-ur01.essex.md.bad.comcast.net [68.87.128.206]
  4     5 ms     6 ms     6 ms  68.85.209.181
  5     6 ms     6 ms    11 ms  te-8-2-ur01.whitemarsh.md.bad.comcast.net [68.87.129.6]
  6     9 ms     7 ms     6 ms  te-8-2-ur02.whitemarsh.md.bad.comcast.net [68.87.129.170]
  7    11 ms     6 ms     8 ms  te-9-3-ar01.whitemarsh.md.bad.comcast.net [68.87.129.165]
  8    11 ms     9 ms    11 ms  po-10-ar02.capitolhghts.md.bad.comcast.net [68.87.129.137]
  9    10 ms    11 ms  1291 ms  po-10-ar01.capitolhghts.md.bad.comcast.net [68.86.252.213]
 10   887 ms   857 ms   753 ms  12.86.111.5
 11    69 ms    67 ms    68 ms  tbr1.wswdc.ip.att.net [12.122.113.18]
 12    74 ms    72 ms    71 ms  tbr1.sl9mo.ip.att.net [12.122.10.30]
 13    71 ms    68 ms    69 ms  tbr2.dlstx.ip.att.net [12.122.10.90]
 14    71 ms    71 ms    70 ms  tbr2.phmaz.ip.att.net [12.122.10.82]
 15    71 ms    71 ms    70 ms  tbr1.phmaz.ip.att.net [12.122.10.193]
 16    70 ms    69 ms    74 ms  gbr1.sd2ca.ip.att.net [12.122.2.141]
 17    68 ms    66 ms    68 ms  gar1.sd2ca.ip.att.net [12.123.145.161]
 18  1306 ms    77 ms    72 ms  mdf1-gsr12-2-pos-7-0.san2.attens.net [12.122.255.206]
 19    72 ms   955 ms  1851 ms  mdf4-bi8k-1-eth-1-1.san2.attens.net [63.241.0.34]
 20    71 ms    71 ms    71 ms  vl10.sdkoll1sw-1.sonyonline.net [63.241.60.42]
 21    72 ms    72 ms    70 ms  sdkmxo-01-02.thematrixonline.com [199.108.0.73]
Trace complete.

Line 10 wasn't so bad because it's probably a stealthed network device on the comcast network (the pings were fairly consistent, but the oher large spike suggest that packets are being lost or something is stalling the network traffic. If it's UDP data that is getting transferred when a spike like that hits then the connection could drop out.

Can you please post the "running processes" section of the MSINFO.txt, there may be something on your computer causing the delays, or if you are using the modem with a USB cable I'd recomend switching to ethernet.

Please also run the following command from the run box on the start menu and then post the contents of c:\result.txt back here:

ping recursion.matrixonline.com -n 40 > c:\result.txt

god you know everyhing but i did see that latency but i didnt know if it was anything

Aww... thanks 9mmFu (yay for dev luv)

amarao90: I see nothing wrong except that the first and last pings were lost. Why can't you modem recognise ethernet? it should have an ethernet port immediately above the usb port.

I believe the problem is because of your USB.

when connecting the ethernet , make sure you have a crossover cable (pins 1 & 2 should be swapped with 3 & 5 on the other end - usually these are the green and orange pairs) or it won't work unless you have an ethernet repeater (hub, switch, etc) in between the two.
Also unless you have an ethernet repeater the maximum length the cable can be is 15 metres.