a question about changing credit card infomation for anyone who's done it...

Uljhar Quamlas

yar

i'm looking to change which credit card i'm using to pay for my station access account, but i see no place to simply change which card is charged. i'm assuming that all i need to do is cancel my account, then enable my subscription again with the new credit card information, and it will be charged when my current month's subscription runs out. for anyone who knows or has done so, is this the case?

thankee.

-ulj

**jeffers**

Um. I know for MxO you just go into the account details, press edit subscription and then go through the subscription process again. I'd assume (dangerous thing to do) that you'd go to where ever the station access account is managed (try pressing the my account link at the top of the forums on the SOE banner) and then just edit the subscription from there.

Jeffers

knight776

It's been my experience that you would need to cancel the Station Access, then when it expires, renew it with the new information. I think that due to the way SA works (can only be done on a recurring month to month basis, as opposed to subscribing for a number of months), it's done this way to keep things straight, and to minimize CS calls in the event that someone doesn't desire to play a specific game any longer and, if SA had been purchased for a set term, there'd be no way to drop it until expiration.

I'd personally just cancel and renew when you need to. It only takes a couple of moments.

**deviljonny**

sadly, i got double billed when i got a acess card, it asked me Bill now or When account ends, i done Bill now coz i was going to EQ2, and for some reason i got 2 bills at the same time, was angry but there was nothing i can do

Uljhar Quamlas

hey, thanks for the replies, all.

first off, nope, jeffers, there's no way to actually change the billing info, i'd tried that... edit subscription just lets you close accounts, doesn't have a way to actually change your billing information.

secondly, i'd changed my billing back a while back for station access, too, deviljonny, but thankfully wasn't billed twice (er... i don't think!)... sounds like you got a rotten deal. all i did back then was change my subscription to station access and it overrode my matrix online subscription.

which brings me to now. thanks, knight776, that's what i figured i'd need to do, though they certainly aren't making it easy. the only real place i could find to stop the station access was through the everquest II subscription part, and when i cancelled it i was asked to go through some survey that completey didn't apply to me because i wasn't really quitting, and it asked lots of "why are you quitting?" types of questions.

now, though, it won't even let me resubscribe until my current account runs out, as you suggested is how it would be, which is actually a pain. i'd just as soon lose the two days i have left of my current month's subscription, if it came to that, and take care of it now and then not worry about it later.

they really need a way to change billing directly, and really need a place where you can just manage your station access account that isn't through one of the other games. as it is, it's really scattered and inefficent. they should never make it harder for me to know what's going on with an account and never, ever make it hard for me to give them money. i'm ready to right now, and i have to wait for the account to end... oh well.

so thanks guys... guess i'll just wait a few days to resubscribe, as i have no choice, but it seems like i won't be billed on the card i don't want to be billed on anymore, at least.

-uljhar

Marcusa

Uljhar Quamlas wrote:
hey, thanks for the replies, all.

first off, nope, jeffers, there's no way to actually change the billing info, i'd tried that... edit subscription just lets you close accounts, doesn't have a way to actually change your billing information.

secondly, i'd changed my billing back a while back for station access, too, deviljonny, but thankfully wasn't billed twice (er... i don't think!)... sounds like you got a rotten deal. all i did back then was change my subscription to station access and it overrode my matrix online subscription.

which brings me to now. thanks, knight776, that's what i figured i'd need to do, though they certainly aren't making it easy. the only real place i could find to stop the station access was through the everquest II subscription part, and when i cancelled it i was asked to go through some survey that completey didn't apply to me because i wasn't really quitting, and it asked lots of "why are you quitting?" types of questions.

now, though, it won't even let me resubscribe until my current account runs out, as you suggested is how it would be, which is actually a pain. i'd just as soon lose the two days i have left of my current month's subscription, if it came to that, and take care of it now and then not worry about it later.

they really need a way to change billing directly, and really need a place where you can just manage your station access account that isn't through one of the other games. as it is, it's really scattered and inefficent. they should never make it harder for me to know what's going on with an account and never, ever make it hard for me to give them money. i'm ready to right now, and i have to wait for the account to end... oh well.

so thanks guys... guess i'll just wait a few days to resubscribe, as i have no choice, but it seems like i won't be billed on the card i don't want to be billed on anymore, at least.

-uljhar

The best thing for you to do is cancel subscription and renew it, i have seen that once u cancel your account you have aslong as u have paid for

eg bought it 15 june u cancel 17 june youve still got till 15 july

then i say u renew (with the new card) on the 15july to save u being double billed :smileyhappy:

Uljhar Quamlas

Marcusa wrote:

The best thing for you to do is cancel subscription and renew it, i have seen that once u cancel your account you have aslong as u have paid for

eg bought it 15 june u cancel 17 june youve still got till 15 july

then i say u renew (with the new card) on the 15july to save u being double billed :smileyhappy:

yep, that's what i ended up doing. i canceled it a bit before my already paid time was up, though i then had to wait until the account subscription time really ended to resubscribe. the latter part saves the hassle of the chance of losing any paid days, at least.

no big deal, though their system could use some restructuring to be easier to deal with.

-ulj

knight776

The only place that you can change your account information is through the My Account link in the SOE header on all of it's pages (it's even right here on this page...Look at the very top.) When it comes to billing, though, you have to go through each individual game you are subscribed to to make any changes, and then only at the time the account is expired. If your account is Station Access, then your billing changes will be through the game you purchased Station Access on. Note, as I stated before, if your account is still active, you will need to cancel your account, let it expire and then use the new payment information to resubscribe.

If you do run into a billing problem, I would suggest contacting Customer Service. For the two issues I had in the past (one was because of my EQ1 account and it's unique status stopping me from doing something, the other was a problem encountered by putting in a game card number while the account was still active and it cancelled it), my problems have been handled quickly and efficiently by the person on the other end of the line. In fact, in the latter case, I called around 1PM Central time, explained my problem, got it resolved in less than 5 minutes, and was told it would take about 4 hours for the change to filter down to my account, which was fine, as I wouldn't be off work before than anyway. However, I got released early, went home and less than 2 hours after my call, the problem was taken care of and my account was usable.

XMetaljawX

im having a simliar sort of problem

for some reason there is no button that allows me to edit my sub to matrix online :S all it does is provide me with the information on my sub >.< kinda want to cancel my account but i cant, does anyone know how to do this? thnxs

**DizzyBlonde**

try going here.

https://secure.station.sony.com/mxo/index.vm

Log in there and you should find the edit and cancellation buttons at the bottom of the page.

**Caini**

I have a few questions that may enter in this topic.

Cancelling the station access won't delete my characters?

Can two persons use the same credit card and use different accounts? (obviously with two bills)

**jeffers**

Don't see why not, a few people have 2 accounts and while it may be more common for people to have 2 cards nowadays, I still only use 1 card for purchasing online.

Jeffers