Ic3b3rg wrote:

Orexis. wrote:

Oh good, I can post again. Next, fix the subscription "problem." Thanks.

 

*Edit, oh cool I have no sig.. o.O

Your jacked out, thats why

Says Systemic Anomaly to me

I have the login problem. "Your Station account doesn't include a subscription to The Matrix Online". But yesterday I played. What happened?

I wish I could get in .. I paid on the 31st and when I go to my subs page its says its not even there and when I go to the billing page it says its there.. I just want to see the last two months

micro wrote:

I have the login problem. "Your Station account doesn't include a subscription to The Matrix Online". But yesterday I played. What happened?

I also have that problem

Outlaw wrote:

micro wrote:

I have the login problem. "Your Station account doesn't include a subscription to The Matrix Online". But yesterday I played. What happened?

I also have that problem

Mee too and i just noticed my Sig is missing now too..lol

oh look I can post again.

The level 50s are back, but lower level characters are still bugged.. nothing works. And not everyone can get in.

ShadowKilla wrote:

Ok...... I just made a post and it is now gone, so I will say it again. The level 50s are back, but lower  level characters are still bugged.. nothing works. And not everyone can get in.

i also hear that keymaker is still level 51...

I got my sig and can post again, Now just need to be able to play

Was in. Now trying to come back - can't: stalled on authenticating... on login screen . BTW date is 1 day behind now.

OK finally past login fingers crossed (20 minutes later) Ok I'm in

Yay, I finally got somewhere with this!

MetaLogic wrote:

Yay, I finally got somewhere with this!

Shortly after our conversation I had submitted multiple tickets and emails to my superiors regarding the MXO subscriptions. You will be getting a refund as well as full access to the game. If you do not have access to the game please try again tomorrow and contact me back to investigate further.

Regards,

CS-TSR Eryk N.

Billing and Technical Chat Support

Sony Online Entertainment

So not only will I get a refund, but I'll also get full access to MxO. 

Awesome, especially since earlier in the day he was the CSR that seemed most stubborn on the issue. Good to know, hope it is this way for all of us.

Walrus wrote:

Hi folks,

I understand the confusion for those folks who have resubbed since the email notice went out. We are in discussions about how we're going to deal with the issue and will have an answer for you as soon as possible. Unfortunately, those discussions are taking a bit longer than usual due to key folks being in transit from E3.

The answer may not come today, but we are looking into it. Raijiin and Virrago will have an answer as soon as I can get them one.

-Walrus

Virrago, can you come in on Syntax?

ShadowKilla wrote:

The level 50s are back, but lower level characters are still bugged.. nothing works. And not everyone can get in.

Maybe we're supposed to RP these glitches?