Station.com
Sign In Join Free Why Join?
Sony Online Entertainment
Community Store My Account Help
  Search   |   Recent Topics   |   Member Listing   |   Back to home page
Constant Freezing
Search inside this topic:
The Matrix Online » Top » Support Forums » General Technical Help and Questions Previous Topic  |  Next Topic
Author Message


Matriculated Mind

Joined: Apr 25, 2006
Messages: 25
Offline

I'm having a very severe problem with the game. Every five or so minutes the entire game freezes on me. Unfortunately, it's not just the game, my entire computer is frozen with it. Anyone else having this problem?


Transcendent

Joined: Aug 21, 2005
Messages: 224
Location: Just out of sight
Offline

Staticfire wrote:
I'm having a very severe problem with the game. Every five or so minutes the entire game freezes on me. Unfortunately, it's not just the game, my entire computer is frozen with it. Anyone else having this problem?


The game seems to operate normally for me.  Are you still having the problem? 

If you are, a little more info would be helpful trying to figure out why it's happening. 

When did it start happening?  Can you alt tab out or hit ctrl-alt-del to get back to the desktop?  What type of video card, processor, and how much memory do you have?  Is your virus protection current and operating system updates current?  Have installed any new programs recently maybe around the same time it started doing this?  Have you defragmented your hard drive in the last 6 months or so?  Does the machine freeze only when playing mxo, or other games as well?



Jacked Out

Joined: Mar 21, 2007
Messages: 23
Offline

I had this problem two years ago when I first started playing. I don't remember what caused it or how I fixed it, but what I do know is that it is fixed and my game runs fine now, so don't give up hope.  My guess would be a RAM issue. I've had recent lag trouble and I discovered that my RAM was getting overloaded.


Systemic Anomaly

Joined: Aug 19, 2005
Messages: 3804
Location: UK
Offline

Can you post the dxdiag info as requested in the thread at the top of the forum.

Jeffers



Matriculated Mind

Joined: Apr 25, 2006
Messages: 25
Offline

 

 

Problem-

Every five to twenty minutes the game animation will get very jerky for a moment, then the game will freeze all together. The sound will still be heard for around ten seconds before it, too, stops. You cannot exit the game to the desktop by any means. alt+tab, etc does not work. The only way to get out of the freeze is to turn off the computer and restart it.

System-

The computer the game is running on has one gig of ram, an athalon 64 processor, and a 512 ati video card.

 Connectivity-

Connected via cable modem.



Systemic Anomaly

Joined: Aug 19, 2005
Messages: 3804
Location: UK
Offline

Still need the dxdiag info.

Jeffers



Transcendent

Joined: Aug 21, 2005
Messages: 224
Location: Just out of sight
Offline

Well, first guess without a lot of info to go on would be a heat issue of some type.  Perhaps the video card fan or processor fan is clogged with dust and or dying.  The game is processor intensive and will generate a lot of heat and cause the system to lock. 

If the fan's seem to be fine, please answer the other questions I asked and provide the info Jeffers requested.

 



Matriculated Mind

Joined: Apr 25, 2006
Messages: 25
Offline

 Problem Started Happening roughly two weeks ago. No new programs have been installed, anti virus is up to date as far as I am aware. The computer just today while a room mate was playing CoH, but this has not happened before MxO.

HDs were defragged about two weeks ago.

Here's all the DXDiag info.

------------------
System Information
------------------
Time of this report: 3/25/2007, 19:33:15
       Machine name: CHRIS
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.050301-1519)
           Language: English (Regional Setting: English)
System Manufacturer: ECS
       System Model: K8T890-A
               BIOS: Default System BIOS
          Processor: AMD Athlon(tm) 64 Processor 3500+,  MMX,  3DNow, ~2.2GHz
             Memory: 1024MB RAM
          Page File: 355MB used, 2105MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.


Display Devices
---------------
        Card name: VisionTek RADEON X1300 Secondary 
     Manufacturer: ATI Technologies Inc.
        Chip type: Radeon X1300 / X1550 Series Secondary (0x7166)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_7166&SUBSYS_19911545&REV_00
   Display Memory: 512.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6666 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 2/2/2007 14:03:43, 264704 bytes
    

-------------
Sound Devices
-------------
            Description: Realtek AC97 Audio
 

 
The Matrix Online » Top » Support Forums » General Technical Help and Questions
Go to:   

Version 2.2.7.43