As you have recently read in Dan “Walrus” Myers producer letter All Good Things Must End, The Matrix Online service will be discontinued and the servers will go dark on July 31st. After 4 memorable years of sharing amazing stories and epic adventures with a wonderful and dedicated community, we saw how deep the rabbit hole went and it was time to write the final chapter of the story. We understand that there are many questions and will do our best to answer them here.

What happens to all the code/data for The Matrix Online?
Sony Online Entertainment and Warner Brothers will retain all of the code and data from The Matrix Online.

Can someone open an emulated server for The Matrix Online?
Sony Online Entertainment and Warner Brothers hold the copyrights for The Matrix Online stories and data so creating a fan owned and operated emulated MxO server would be against those copyrights.

What happens to the staff that made The Matrix Online?
Staff that were involved with The Matrix Online will transition over to new projects and responsibilities at SOE.

How are The Matrix Online subscriptions refunded? / I just re-subscribed, how will I get a refund?
As of June 1, 2009 any currently entitled active player with an account in billing will not be billed again. For players who have previously purchased prepaid subscription time via a multi-month subscription service, SOE game time card or other retail game time card that extends the service period past June 1, 2009, SOE will refund these accounts for the unused time and where indicated will mail refund checks to the current billing address on the account. Please be sure to update your email and physical address in your Station Account as this will be critical to the refund process.

Are The Matrix Online subscribers going to be compensated for their loyalty to the game?
On July 31, 2009 at 11:59PM PST the ability to play The Matrix Online will cease. We encourage players to transition their active service to one of the other SOE games available for trial during the transition period of June 1 through August 1, 2009.

Will The Matrix Online be at Fan Faire?
While there won’t be any official panels at Fan Faire 2009, there will be many Sony Online Entertainment staff members that have worked on or supported The Matrix Online who would enjoy hearing your favorite in-game memories from your adventures in Mega City.

Will The Matrix Online story come to a conclusion when the servers are shut down?
The final days of The Matrix Online will include revisiting some of the great events experienced in-game, leading up to a climactic final event.

Will the MxO Website, Players Pages, and Forums be available after the service shuts down?
The main The Matrix Online page will not be available after June 1, 2009 and the MxO Players Pages will be available through July 31, 2009. The MxO Forums will be available for a short period of time after the service shuts down and there will be an update posted there at that time as to how long they will be available.