What a mess this is.
The annoying this is that the people who actually bothered to renew their subscriptions before the cutoff date, the promise just hasn't been kept. I saw 2 dates thrown about, June 1st as the cutoff data for billing a subscription, and July 31st as the cut off date.
Never anywhere did I see a mention of 28th of May....
To be fair, anyone that didn't subscribe till the 1st of June is probably just unlucky.... they did mention it even if you didn't have time to read it.... however the people that subscribed before that date should get more than a refund. They should get access to the game that they were promised however if you look at the terms of service it does clearly state that they have the right to refund you for whatever game time and cut you off so there isn't much you can do.
All I can say is SOE has acted totally unprofessionally about this. It's not the Customer services fault either. At the end of the day they're just the bottom feeders (no offense ) you need to have a go at the higher ups who are telling those CSR's what to say!
I talked to a Service Rep earlier, and he kept coming back, going and coming back. At the end, apparently it's SOE side, someone screwed something up and is causing all of this problem, but they should have it fixed within 3-5 business day.
Today is Thursday.
It appears I have no MxO sub plan on my Subscription info, even though I paid for MxO in May 30th. Same day Walrus posted "All Good Things Must End". And I can't access support for MxO.
Denary wrote:
The annoying this is that the people who actually bothered to renew their subscriptions before the cutoff date, the promise just hasn't been kept. I saw 2 dates thrown about, June 1st as the cutoff data for billing a subscription, and July 31st as the cut off date.Never anywhere did I see a mention of 28th of May....To be fair, anyone that didn't subscribe till the 1st of June is probably just unlucky.... they did mention it even if you didn't have time to read it.... however the people that subscribed before that date should get more than a refund. They should get access to the game that they were promised however if you look at the terms of service it does clearly state that they have the right to refund you for whatever game time and cut you off so there isn't much you can do.All I can say is SOE has acted totally unprofessionally about this. It's not the Customer services fault either. At the end of the day they're just the bottom feeders (no offense ) you need to have a go at the higher ups who are telling those CSR's what to say!
Well, I subscribed the night of the 26th and I've lost service as well.
I subbed on the 29th, and same boat as everyone. I got the confirmation email on the 29th, i checked my card invoice and it got billed on june 2nd.
31st for me.
From what I heard from support as long as your before June the 1st its fine on or after your doomed.
Ok... I'm getting the feeling that yes it is a technical bug.... but no they can't be arsed fixing it since the game ends in a month or 2......
My opinion.....
activated 30 day game card on may 30. can't login >.>
YAY!
Some of you should be fixed now. Still working on some of the other cases of not being able to login.
Restarting to fix the level/chat/ability problems
I am still not fixed
RetroX wrote:
Same.
