Sony, Dell and MxO tell the BIG LIE about Nvidia 8800GTX

**PS10N** · 11/10/2007 14:40:20

I noticed a recent addition to the front page of www.matrixonline.com

This:

All Dell XPS desktops come standard with an Nvidia GeForce 8800 GTS or GTX video card! (The low-end one has an 8600)

Umm... hello? MxO doesn't run on an 8800 series card! Under XP there is unplayable indoor lag and under Vista there are unplayable texture errors!

How can MxO possibly be CERTIFIED on hardware that IT DOES NOT RUN ON ?

Like all big corporations, it seems that Sony and Dell are willing TO LIE THROUGH THEIR TEETH to sell games and hardware.

I'll be sending an email to SOE and Dell about this, though I doubt it will do any good. Would the MxO community be willing to deluge Dell with emails about this? Even though I live in the USA, where daily lies from the media, the government and the corporations are expected, this is MxO for Neo's sake, the Truth should matter for something.

Official lies are still lies, Dell and SOE. Shame on you.

**ZippyTheSquirrel**

Nice catch. I'm sure it was just an honest mistake. After all, if I wanted to keep a new player subscribed, I wouldn't lie to them and get them to play only two weeks or so before they realize they actually can't. That's both a miss on the potential customer and potential more misses on word of mouth from such a customer.

The big corporations ought to understand what I just said (money TALKS) and should correct it if they read it. ^.^

**CrimsonKiller01**

This is rather distressing to say the least. About the only thing that has held me back as far as which graphics card to install was the whole issue with the 8800 series. Was this 'certification" before or after the problems cropped up? Another thing that has been on my mind since this all started was who exactly is responsible for the graphics card problem? As I understand it the 8800 series works perfectly with most MMO games except the Matrix Online.

I wouldn't be too surprised if the folks at Nvidia just shrugged their shoulders and said "well we made the card compatible to the majority of games out there, anyone else having problems should just adjust their system to make it compatible."

I am not sure what is the procedure for this, does SOE try to work out the bugs to make the card compatible or do they contact Nvidia and say "hey one of your biggest customers is having trouble with your product."

The fact that SOE has a certification slapped on by Dell to me sounds alot like false advertising. I really think SOE better explain this one before they get alot of angry customers on their hands.

**PS10N**

As corporations, I had no real problems with Sony/SOE, Dell, MxO or Nvidia before this "Certification" was put up. The whole problem with the 8x00 series having two specific issues with MxO made perfect sense from a technical perspective: backwards compatibility has been largely abandoned across the markets and SOE/MxO have no developer on staff skilled in the Discovery 3D rendering engine MxO uses. The blind mistake was made back in Sept. 2005 when no developer skilled in Discovery made the transition from WB to SOE, which probably had everything to do with software licensing. (Monolith>Lithtech>Discovery>MxO>WB>SOE probably wasn't a valid licensing path.)

So, we were at the point of "yes, there is a problem in both XP and Vista, though we would like very much to blame Microsoft we can't, and since we can't fix the issue on our end, it would be nice if Nvidia could/would fix it at the driver level but we have no control over or information about that situation, and if you want to blame someone then blame WB because we have no one who can legally fix Discovery." Well, that's a sour kettle of fish to swallow but at least the WHY of it MADE SENSE.

How they can slap a "Dell XPS [8x00] Certified" on the above situation is beyond me. It makes Dell look bad and I wonder what they will do, if anything, when this is brought to their attention.

Dell is like the innocent Bluepill who walked into Mara C during a PvP Zoned Event..

**CrimsonKiller01**

Just so i get this right in my head , Dell can't be held liable because they just by the components they don't make them. Nvidia can't really be held responsible because they can't build a card that is compatible to MXO because backwards compatibility is a thing of the past. SOE can't be blamed because when they bought the game WB the Discovery 3D engine was overlooked and SOE doesn't have anyone skilled enough to deal with that particular engine.

So in essence Dell is pretty much in the same boat as anyone who bought the 8800 card (them for the certification sticker and the MXO player who bought the card).

Is this about right?

**PS10N** · 11/10/2007 14:51:20

I wasn't blaming Dell for the in-game issues, I'm blaming them for putting their Certification on something without actually first going through a valid testing and certification process. As for the rest, yes you're about spot-on.

Havocide

PS10N wrote:

I wasn't blaming Dell for the in-game issues, I'm blaming them for putting their Certification on something without actually first going through a valid testing and certification process.

Perhaps they got it to work? *shrugs*

**Kybutra**

Havocide wrote:

PS10N wrote:
I wasn't blaming Dell for the in-game issues, I'm blaming them for putting their Certification on something without actually first going through a valid testing and certification process.
Perhaps they got it to work? *shrugs*

Nope.. XPS have the same problem with this game

**CrimsonKiller01**

So how would they go about fixing the problem? Does SOE try to fix it from their end? Do they contact Nvidia about the problem?

**SolidRevolver**

They will add a misleading cirtificate, but eventhough we are closer to our 3rd anniversary we are still celebrating our 2nd anniversary SMILEY

Hopefully it is a mistake and was meant to be added to a few games from SOE and accidently found its way here, because all you have to do is go near the forum to see that there are problems. If not, I'd say this was as good a buisness decision as Hoover giving out £300 holidays to everyone who buys a £200 vacume cleaner.

**Mobyias** · 11/10/2007 17:09:11

they fix it by pulling the certification off of the website.

it may lose the people who subscribe for the certification, but if they buy MxO and find out from us (the community) that they were lied to, then word of mouth will screw us even more than losing the subscriber.

EDIT: you beat me to it.

**CrimsonKiller01**

Oh I meant the problem with the 8800 graphics card. Is it something that SOE has to fix or get in contact with Nvidia?

**SingenHawk**

Say what??? I was just about to buy the XPS, this is truly most uncool SMILEY

This does not look good for MxO as a MMO as development is limited and I seriously doubt its a Nvidia issue. Can we get some Dev response on this matter?

Is this likely to extend to other newly released GFX cards? I guess we can only hope this is not an engine issue cause if it is ........

**Sputnik**

No no no! Buy teh XPS! You know you want it! I have the m1710 laptop. It's awesome. I'm glad I didn't get vista, and I have a GeForce 7900, and it all runs smoothly for me.

I don't think the certificate was intentional. The company just made a universal one that the games could advertise. I guess I'd be a bit biased though, since I have an XPS. hehe

**PS10N** · 11/12/2007 21:03:41

Dell makes a solid computer (unless you get the low end) and nvidia makes a great graphics card, especially the 79x0 series which work great with MxO. If you want to get an XPS with a 79x0 series card, don't let this stop you, but you might want to let them know the reason why you are not getting the 8x00 series card and about the misleading nature of their "certification."