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Jacked Out

Joined: Aug 6, 2007
Messages: 93
Location: The Source
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Error

We have experienced an unexpected error.  Please try again later.

 

I havent been able to extend my subscription for days now.



Virulent Mind

Joined: Mar 20, 2006
Messages: 122
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WINNER!!!

I've just had this same issue.

Difference is that I fixed it... hopefully (at least I can log in again now)

Well, this is the Station update's fault. I'd advise everyone who pays with a card to go look at their account payments before the date is up, otherwise you'll be screwed.

The updated interface nicely still listed the card that I use to pay for mxo. Kinda...

When I clicked to pay for the subscription to get it going again, I got that error, could not complete payment.

So I looked at my card details specifically and there wasn't anything there!!! Just the name of the card (SWITCH: ****9385 - not the actual numbers, not that it matters mind...) and none of the actual details for my card.

Equally, that interface (although looks nice) isn't geared to people in other countries, we don't have Provinces, states or anything like that in the UK guys, way to stay ahead of the game, to call a required information field something we don't even have.

Anyway, after trying various moving around of my address, it's all gone through fine and I can use my account again.

Equally annoying with this is that I couldn't use the chat support as all I get coming up every time is the email confirmation, which I've accepted and done already (again this night).

So yeah, not only was my account buggered but I couldn't even get help with it there and (oh yeah!) and I couldn't post on the boards because you're made into a "new recruit" when your account expires and can't post.

So well done SOE for your 5 star service there. The word that comes to mind is crap.



MC Photographer

Joined: Nov 17, 2005
Messages: 3758
Location: La Tour de Merovee, Outpost Segur
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CHRIS2005yeah wrote:

WINNER!!!

I've just had this same issue.

Difference is that I fixed it... hopefully (at least I can log in again now)

Well, this is the Station update's fault. I'd advise everyone who pays with a card to go look at their account payments before the date is up, otherwise you'll be screwed.

Credit card or game card? I'm keeping this in mind just to be safe. Kinda bites to have to remember to resub, but I just deal like I usually do.



Femme Fatale

Joined: Aug 16, 2007
Messages: 441
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Hi there!

I've just had the same issue. I pay with a credit card and when I tried to login just now, it wouldn't let me login. When I went through all the station access stuff all my card details were missing too. It seems to just cancel your subscription too, I never got any notice about having to re-subscribe or update my account subscription payment information or anything... SMILEY

 



Jacked Out

Joined: Aug 6, 2007
Messages: 93
Location: The Source
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This problem continues to persist... perhaps no one is allowed to subscribe anymore?


Systemic Anomaly

Joined: Aug 19, 2005
Messages: 3804
Location: UK
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If you keep trying you can get to the subscription info, but seems that there's a couple of problems in the system. We'll probably have to wait until tommorow for them to be sorted out though.

Jeffers



Jacked Out

Joined: Aug 6, 2007
Messages: 93
Location: The Source
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I...

want...

to...

re...

sub...

scribe...

now!



Technical Support

Joined: Mar 21, 2007
Messages: 33
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For assistance with issues related to those topics, please contact Account/Billing support via the following methods:

Email, available 24 hours a day, 7 days a week
Live Chat, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding some holidays
Telephone: +1.858.537.0898, 10:00 AM to 7:00 PM Pacific Time, Monday through Friday, excluding most holidays





Systemic Anomaly

Joined: Aug 21, 2005
Messages: 1325
Location: Scotland Baby Faction: Dark Mavericks Organisation: Merv Server: Rec/Syn/Vec Operative Level: 50
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I find the whole system a little temperamental and found myself having to refresh pages 6 or 7 times to get something other than an error.

 
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