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<title>Latest topics for the forum &quot;Account and Billing Issues (Subscription and Password)&quot;</title>
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<description>The newest discussed topics in the forum &quot;Account and Billing Issues (Subscription and Password)&quot;</description>
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<title>I Can&apos;t Post on the Forums! Help!(0)</title>
<description>&lt;p&gt;Hello Billing and Tech!&lt;/p&gt;&lt;p&gt;I&amp;#39;m subscribed, but can&amp;#39;t post. Can&amp;#39;t participate in the terrible news and I want to share my thoughts. What can I do?&lt;/p&gt;</description>
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<pubDate>Thu, 28 May 2009 23:17:25 GMT</pubDate>
<author>Prankster</author>
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<title>Free Trial/Buddy Key Mxo(13)</title>
<description>&lt;p&gt;is this still running? i found a page on the matrix website that said it was still going, and to go to fileplanet for keys, yet fileplanet say that its closed&lt;/p&gt;&lt;p&gt;i want to open another account, however i cannot get the game from Direct2Drive as thats where my main account was purchased from and they wont let you purchase a game twice&lt;/p&gt;</description>
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<pubDate>Mon, 4 May 2009 21:52:20 GMT</pubDate>
<author>ZarlakQUAM</author>
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<title>Regarding recent Global Collect issues (1/19/09)(0)</title>
<description>&lt;p &gt;&lt;span style=&quot;font-family: Times New Roman; font-size: small;&quot;&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;There is currently an issue with&amp;nbsp;our international billing&amp;nbsp;system&amp;nbsp;that was not resubscribing players who had used Global Collect to pay for their account for the month of January.&amp;nbsp; This is a known issue, and a fix for this should be implemented within the next 24 hours.&amp;nbsp; However, if you currently use our international billing system and require immediate assistance with resolving this issue, please&amp;nbsp;&lt;a title=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404&quot;&gt;contact the Technical and Billing Support&lt;/a&gt; department, and a Technical Support representative will assist you.&lt;/span&gt;&lt;/span&gt;&lt;span style=&quot;font-family: Arial; font-size: x-small;&quot;&gt;&lt;span style=&quot;font-size: 10pt; font-family: Arial;&quot;&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;</description>
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<pubDate>Mon, 9 Feb 2009 17:40:03 GMT</pubDate>
<author>TSR-KenC</author>
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<title>Just bought game..Account closed?(1)</title>
<description>&lt;p&gt;So....not a good start..just purchased game on D2D and station says the account is closed.&lt;/p&gt;</description>
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<pubDate>Thu, 22 Jan 2009 17:07:24 GMT</pubDate>
<author>eclionus</author>
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<title>Multiple accounts activated with only one subscription plan paid for??(3)</title>
<description>&lt;p&gt;So I decide to come back.&amp;nbsp; I activate my old account &quot;FreequencyJR.&quot;&amp;nbsp; I then go to activate my other account &quot;RodimusPrime,&quot; and it says that it&amp;#39;s activated.&amp;nbsp; I check the subscription date because I know for a fact I haven&amp;#39;t logged into that account for Months.. maybe even a year...&amp;nbsp; Looking at the sub date it&amp;#39;s exactly the same as my &quot;Freequency&quot; account.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp; Here&amp;#39;s the real issue.&amp;nbsp; When I go to play on the RodimusPrime account, I have no characters created.&amp;nbsp; Nothing.. it&amp;#39;s all gone.&amp;nbsp; I can&amp;#39;t even get to live chat to figure out what the hell is going on.&amp;nbsp; I can&amp;#39;t even send in a /ccr ticket from that account.&amp;nbsp; So how in the HELL am I able to post a topic with this account.. Someone HELP!! Please.. I want my 50&amp;#39;s on this account back!!!!&lt;/p&gt;</description>
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<pubDate>Tue, 13 Jan 2009 13:52:43 GMT</pubDate>
<author>Erased</author>
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<title>Trying to start playing again.(1)</title>
<description>&lt;p&gt;I quit MxO before it went to SOE and recently tried to start playing again but inputting my old code from the box is giving me an error saying it&amp;#39;s an invalid code. Is this because I already registered it when I first made my account? And is there any way to get my old characters and stuff back? Or did I miss out on that and I have to start over again and get a new box?&lt;/p&gt;</description>
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<pubDate>Sun, 21 Dec 2008 14:18:04 GMT</pubDate>
<author>ZeroSignal</author>
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<title>My Account was Disabled (17)</title>
<description>&lt;p&gt;I bought this game on Direct 2 drive for $20&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;I tried playing and it said i needed a username and password so i made a Station account&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;I entered&amp;nbsp; the Code they E-mailed me and it said i got 30 days of play&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Then i tried to play And it said I couldn&amp;#39;t and my account was disabled since the code is unique i cant use it again ( i didn&amp;#39;t Try to i just thought ahead) So did i just Waste $20?&lt;/p&gt;</description>
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<pubDate>Sat, 13 Dec 2008 17:00:12 GMT</pubDate>
<author>Chrisseren2</author>
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<title>Station Access - Null(0)</title>
<description>&lt;p&gt;&lt;img src=&quot;http://i36.tinypic.com/2vv0wly.png&quot; /&gt;&lt;/p&gt;&lt;p&gt;Right, so while I&amp;#39;m waiting 30 minutes for that 2 seconds to end, thought I&amp;#39;d try my luck here. Its a very simple question: How do you unsubscribe from the Station Access plan?&lt;br /&gt;-----&lt;br /&gt;&lt;br /&gt;Ok, nevermind, got help from someone who &lt;strong&gt;doesn&amp;#39;t work&lt;/strong&gt; for SOE and probably would of gotten my answer faster from them than the people in Live Chat Support (which is a joke honestly, making me wait 30 minutes for the 2 seconds to end and I never got ahold of them either).&lt;/p&gt;</description>
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<pubDate>Mon, 3 Nov 2008 13:26:30 GMT</pubDate>
<author>Gerik</author>
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<title>Activated account but can&apos;t log in to play(4)</title>
<description>&lt;p&gt;I got an account activation via email an put it in, and it says my account is close, now correct me if I&apos;m wrong, but aren&apos;t I supposed to get a free 30 days for doing so?&amp;nbsp; So why can&apos;t I play the game, I wasn&apos;t sure where to put this, so can someone help me please.&lt;/p&gt;</description>
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<pubDate>Mon, 25 Aug 2008 15:09:32 GMT</pubDate>
<author>Jinkorol</author>
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<title>Wrong with my account?(1)</title>
<description>Hey! I bought MxO over D2D, and got my code. I activated it with that station thing Sony has, but when i try to log in, it says my account is disabled... Do i need to put in a visa number like subscribing? It said i had 30 days of play, but still it says i need to get a gamecard i guess.... What to do?&lt;br /&gt;&lt;br /&gt;Kim</description>
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<pubDate>Tue, 12 Aug 2008 13:55:44 GMT</pubDate>
<author>kimmag</author>
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<title>new subscription(6)</title>
<description>I am makeing a clone of the game so I can duel client. now I put all my information in and have a new station account, my problem is that I can&apos;t find a button to click on to subscripe to the matrix. when I login to my station accout and click on the sub link it says i&apos;m not currently sub&apos;d to any games.&amp;nbsp; when I click on the &amp;quot;free trials&amp;quot; link the Matrix is not on the list. I already have my cloned launcher ready so what I would like to know is whats the link to subscribe to the game?</description>
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<pubDate>Wed, 30 Jul 2008 06:51:43 GMT</pubDate>
<author>letsrock</author>
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<title>Billing(2)</title>
<description>Well went to login today and got the Authenticating Failure. Had a similar problem last month and had to resub even though it should do it automatically. So checked my account and it says next payment is due today (29th). So i thought np i will just resub. So i did and the total amount was £18.99 LESS&amp;nbsp;Discount £18.99 amount due zero. Anyone else had or seen this problem. Tried a different card, same thing. Any help would be great.</description>
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<pubDate>Tue, 29 Jul 2008 17:39:16 GMT</pubDate>
<author>Lighnting2</author>
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<title>I thought...(5)</title>
<description>you weren&amp;#39;t supposed to give out your account/password information, since SOE has all of this on record.&lt;br /&gt;</description>
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<pubDate>Thu, 24 Jul 2008 12:59:42 GMT</pubDate>
<author>Kybutra</author>
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<title>No SOE gamecards but abundance of PotBS cards....usable?(14)</title>
<description>Well this is month 2..or 3, I forget.&amp;nbsp; No SOE gamecards.&amp;nbsp; The Gamestops say they aren&amp;#39;t going to be carrying them anymore.&lt;br /&gt;&lt;br /&gt;So I drop in at Best Buy *shudders* and low and behold I see handfulls of Pirates of the Burning Sea gamecards....so my question is, since PotBS is a SOE game, do these game card codes work with MxO?&lt;br /&gt;</description>
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<pubDate>Mon, 7 Jul 2008 23:05:14 GMT</pubDate>
<author>LtCmdr_Tsusai</author>
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<title>Solutions Summary (Account and Billing Issues FAQ)(0)</title>
<description>&lt;span class=&quot;postbody&quot;&gt;Here you will find links to standard solutions for common issues. A sort of summary FAQ if you will.&lt;/span&gt;&lt;br /&gt;I will keep this list updated, but if you think there is something that should be added please send me a PM.&lt;br /&gt;&lt;br /&gt;&lt;span style=&quot;font-size: medium;color: #88ff88;&quot;&gt;&lt;b&gt;Contacting Customer Care:&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;http://support.station.sony.com/petition&quot; rel=&quot;nofollow&quot; target=&quot;_blank&quot;&gt;Submit a customer care job petition&lt;/a&gt;&lt;br /&gt;&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&lt;span style=&quot;font-size: medium;color: #88ff88;&quot;&gt;&lt;b&gt;Existing Accounts:&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;&lt;ul&gt;&lt;li&gt;&lt;a rel=&quot;nofollow&quot; href=&quot;http://forums.station.sony.com/mxo/posts/list.m?topic_id=36300015809&quot; target=&quot;_blank&quot;&gt;How to recover your Station name or Password&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href=&quot;http://support.station.sony.com/petition&quot; rel=&quot;nofollow&quot; target=&quot;_blank&quot;&gt;** CHARACTER LOGIN ISSUES - ACCOUNT IN USE **&lt;/a&gt; (now handled by in-game support)&lt;br /&gt;&lt;/li&gt;&lt;/ul&gt;&lt;span style=&quot;font-size: small;color: #88ff88;&quot;&gt;&lt;b&gt;&lt;br /&gt;&lt;span style=&quot;font-size: medium;&quot;&gt;New &amp;amp; Trial Accounts:&lt;/span&gt;&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;&lt;ul&gt;&lt;li&gt;&lt;a href=&quot;http://support.station.sony.com/petition&quot; rel=&quot;nofollow&quot; target=&quot;_blank&quot;&gt;** CHARACTER LOGIN ISSUES - ACCOUNT IN USE **&lt;/a&gt; (now handled by in-game support)&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&lt;span style=&quot;font-size: medium;color: #88ff88;&quot;&gt;&lt;b&gt;Billing and Payment:&lt;/b&gt;&lt;/span&gt;&lt;br /&gt;&lt;ul&gt;&lt;li&gt;placeholder&lt;br /&gt;&lt;/li&gt;&lt;/ul&gt;&lt;br /&gt;&lt;br /&gt;</description>
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<pubDate>Mon, 30 Jun 2008 14:51:45 GMT</pubDate>
<author>phi</author>
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<title>** CHARACTER LOGIN ISSUES - ACCOUNT IN USE **(0)</title>
<description>This issue is now being handled by our in game team.&amp;nbsp; If you are having the account / character in use error, please contact in game support from [url=&quot;http://support.station.sony.com/petition&quot;]this link[/url] for assistance.&lt;br&gt; &lt;br&gt; </description>
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<pubDate>Wed, 31 Jan 2007 21:36:03 GMT</pubDate>
<author>Jurymen</author>
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