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<title>Latest posts for the topic &quot;New Technical Support Forums!&quot;</title>
<ttl>10</ttl>
<link>http://forums.station.sony.com/mxo/</link>
<description>Latest messages posted in the topic &quot;New Technical Support Forums!&quot;</description>
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<title>New Technical Support Forums!</title>
<description>&lt;span class=&quot;postbody&quot;&gt;There are three new technical &lt;a rel=&quot;nofollow&quot; href=&quot;http://forums.station.sony.com/swg/forums/list.m?category_id=42&quot; target=&quot;_blank&quot;&gt;support forums&lt;/a&gt; to help the technical support team find your issues quickly!&lt;br /&gt;&lt;br /&gt;&lt;span class=&quot;postbody&quot;&gt;Using these forums are not a substitute for receiving direct help with any issue you might be experiencing, so please use one of the following methods to contact Customer Support.&lt;br /&gt;&lt;br /&gt;&lt;p&gt;&lt;span style=&quot;color: #ffcc00;&quot;&gt;&lt;b&gt;Search the Knowledge Base&lt;/b&gt;&lt;/span&gt;&lt;/p&gt; &lt;p&gt; The &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_alp.php&quot; target=&quot;_blank&quot;&gt;SOE Knowledge Base&lt;/a&gt; is your first stop to have questions about any of our products or services answered. For best practices in searching, please click the &amp;quot;Help&amp;quot; button on the Knowledge Base or type &amp;quot;Help&amp;quot; in the search field the execute your search. The Knowledge Base is available 24 hours for your convenience. &lt;/p&gt; &lt;p&gt;Take a look at the &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10424&amp;amp;p_created=1098908620&quot; target=&quot;_blank&quot;&gt;Top Known Customer Service Issues&lt;/a&gt; to see if your issue is known and being addressed. &lt;/p&gt; &lt;p&gt;&lt;b&gt;&lt;br /&gt; &lt;span style=&quot;color: #ffcc00;&quot;&gt;In-Game Support &lt;/span&gt;&lt;/b&gt;&lt;/p&gt; &lt;p&gt;&lt;b&gt;These forums are not intended for assistance with in-game issues. &lt;/b&gt;Please use the &amp;quot;Email Support&amp;quot; tab in the &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_alp.php&quot; target=&quot;_blank&quot;&gt;Knowledge Base&lt;/a&gt; to send a message to the GM team about in-game issues.&lt;/p&gt; &lt;p&gt;While in-game type &amp;quot;&lt;b&gt;/ccr&lt;/b&gt;&amp;quot; in your chat box to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click &amp;quot;OK&amp;quot; to minimize the game and allow the browser window to open. You may also go directly to &lt;a rel=&quot;nofollow&quot; href=&quot;http://support.station.sony.com/&quot; target=&quot;_blank&quot;&gt;http://support.station.sony.com/&lt;/a&gt; if you are not in game.&lt;/p&gt; &lt;p&gt;Note: If this is your first time using the new system it will request you to verify your email address. Type in your current email address and an email with a verification link will be sent to it. If you do not receive it, be sure to check your junk mail folders for the email.&lt;/p&gt; &lt;p&gt;After verifying your email, you will reach the ticket screen where important information should be automatically filled in for you. Please select a &amp;quot;Category&amp;quot; that applies to your ticket, and fill in the &amp;quot;Subject&amp;quot; and &amp;quot;Question&amp;quot; fields to inform us of your issue.&lt;/p&gt; &lt;p&gt;Once done, click &amp;quot;Continue&amp;quot; to submit your ticket to Customer Service. &lt;/p&gt; &lt;p&gt;&lt;i&gt;How to check the status of your ticket: &lt;/i&gt; &lt;/p&gt; &lt;p&gt;While in-game &lt;span&gt;&lt;span&gt;&lt;span class=&quot;postbody&quot;&gt;&lt;span class=&quot;postbody&quot;&gt;type &amp;quot;&lt;b&gt;/ccr&lt;/b&gt;&amp;quot; in your chat box &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click &amp;quot;OK&amp;quot; to minimize the game and allow the browser window to open. You may also go directly to &lt;a rel=&quot;nofollow&quot; href=&quot;http://support.station.sony.com/&quot; target=&quot;_blank&quot;&gt;http://support.station.sony.com/&lt;/a&gt; if you are not in game and wish to check ticket status.&lt;/p&gt; &lt;p&gt;On the Knowledge Base screen, click on the &amp;quot;Service History&amp;quot; tab.&lt;/p&gt; &lt;p&gt;In the Service History screen, click on &amp;quot;Questions&amp;quot; to view your open ticket as well as any past tickets you have submitted. &lt;/p&gt; &lt;p&gt;&lt;br /&gt; &lt;span style=&quot;color: #ffcc00;&quot;&gt;&lt;b&gt;Contact Technical, Account, and Billing Support &lt;/b&gt;&lt;/span&gt;&lt;/p&gt; &lt;p&gt;Please ensure that you&amp;#39;ve searched for the answer to your question in our &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_alp.php&quot; target=&quot;_blank&quot;&gt;Knowledge Base&lt;/a&gt; by using the appropriate products and categories. If you have any further questions or concerns related to a Technical, Account or Billing issue, &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/acct_login.php?p_next_page=ask.php&quot; target=&quot;_blank&quot;&gt;please contact us&lt;/a&gt;. Technical, account, or billing questions should not be directed to our in-game Support Departments.&amp;nbsp; &lt;/p&gt; &lt;p&gt;&lt;i&gt;Chat Live With Customer Support &lt;/i&gt;&lt;/p&gt; &lt;p&gt;If you have searched the Knowledge Base and require further assistance, you can &lt;a rel=&quot;nofollow&quot; href=&quot;http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/live.php&quot; target=&quot;_blank&quot;&gt;chat live with an SOE support representative&lt;/a&gt;. Live chat is available Monday through Friday from 10:00 am to 7:00 pm PST. &lt;/p&gt; &lt;p&gt;&lt;i&gt;Customer Service Phone Support &lt;/i&gt;&lt;/p&gt; &lt;p&gt;If searching the Knowledge Base does not provide adequate resolution, you can contact our customer service department by phone. Phone support is available Monday through Friday from 10:00AM to 7:00PM (all times listed in PST/PDT, GMT-8 ), except holidays, at 1-858-537-0898. For optimal phone support, please be online and at your computer when calling.&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: xx-small;&quot;&gt;&lt;i&gt;&lt;b&gt;(Edited to better fit MxO -Jury)&lt;/b&gt;&lt;/i&gt;&lt;/span&gt;&lt;br /&gt;&lt;/p&gt;&lt;/span&gt;&lt;/span&gt; </description>
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<link>http://forums.station.sony.com/mxo/posts/list.m?topic_id=36300024027&amp;post_id=36300473270#36300473270</link>
<pubDate>Mon, 30 Jun 2008 14:58:42 GMT</pubDate>
<author>Elias</author>
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