Search Results: 467 messages were found

Hi sean.kelly,

When it comes to the processors that you have mentioned, phi is right on the money. AMD has included heat-protection (auto-clock-stepping and shutdown) to the FX and Athlon64 line of processors, but it was not present on the Athlon XP chips. The Sempron chip is just an Athlon chip, though I believe the newer ones are made on a reduced die size.

I would follow phi's advice about memory and graphics card upgrades, as your CPU is probably not 'pegged' in most instances yet. When you are ready to upgrade your peocessor, you may want to upgrade your motherboard and CPU at the same time to get a real benefit from newer technologies. The AM2-socket CPUs no longer have an on-board memory controller, so you'll be able to get DDR2 or DDR3 memory, depending on the motherboard's own memory controller.

I fixed both of these on Monday. If the issue is back, please contact Tech Support using the info in my signature before 7 PM PST today, or use the e-mail form at http://www.station.com/email with the Product: Matrix Online and Category: In-Game to ask a GM to resolve the issue again.

There you have it.

Can you change mine? I want to be TSR-LandShark! With LASERS!

Some 9600's are shipped fanless. have you verified that you have a fan on your graphics card, and that it is working properly? This can reduce overheating, and may cure it altogether if there is adequate airflow in the case and over the graphics card.

have you tried removing the side of your case, and pointing a standing fan inside the case?

Hello Mercio,

This can happen if your graphics drivers are not detected properly, if the DLL files have become corrupted, or if the client is being cranky.

Firstly, make sure you have rebooted your computer. Then, start up the game and toggle a Full System Check from both the EULA screen, and the login window.

If this does not resolve the issue, try going into your game directory (usually C:\Program Files\monolith Productions\The Matrix Online\) and delete the following files:

client.dll, artpclnt.dll, binkw32.dll, msvcp71.dll, msvcr71.dll, patchw32.dll, autoexec.cfg, options.cfg, useropts.cfg,matrix.exe.

Now, start the game and toggle the Full System Check from both the EULA screen, and the login window.

If you still cannot get in, please follow the instructions here to post your system information, and we'll see what else we can do for you.

Hello Rainman,

You can PM a Community Moderator, but it is unlikely that your forum handle will be changed. Forum handles are changed only when they are in violation of the Terms of Service or Play nice policy.

Hello 07011974,

When your character gets stuck in-game, please come to this thread (stickied at the top of the forums) and post your character name, and server name. We'll help you out.

Hi xGabrieLx,

has updating the driver worked for you?

Hi Chuui,

Your friend really should be able to post here. Have them PM a moderator like TheJurymen to have his status checked to see if there is something that can be done to allow him to post.

That being said, see if he can run the network tests and post them up, e-mail them to you to have them posted, or PM me and I'll post them. If he also sends me his Station name, I'll see what I can do about getting him some more play time.

Thanks
Cory

The ones that are not see-through have their shades drawn.

OK, maybe not. But thats the best explanation I can give ont his info. It's possible that some of the windows are not supposed to be see-through, in which the game is working properly. it's also possible that they are supposed to be see through, but the pixel shading is not working correctly. if that is the case, then we need to know if it's a bug in-game, or if you use a non-fully-programmable-shader card like a Radeon 9200 or less, or a GeForce 3 card to run the game. If you have the right kind of hardware, are you also using the right drivers (basically anything in the 8x.xx or 9x.xx drivers for nVidia, or Catalyst 6.0 or better in the Radeon families).

Hello Tytanya_MxO,

While you cannot really modify the game to allow these resolutions as options in the in-game Options menu, you can change the configuration files to launch the game in your resolution. Not all resolutions will work, and you will want to make a copy of this file before changing anything, to revert back to if something fails to work properly.

That being said, go to your Matrix Online game directory (usually C:\Program Files\Monolith Productions\The Matrix Online\ or C:\Program Files\Sony
\Matrix Online).

Locate the file "useropts.cfg". Make a copy of this file, and place it somewhere convenient. You will need to do the same for the file "options.cfg" as well. Open this program with a text editor (like Notepad). It should default to this program if you double-click on it, but you may need to select Notepad from the list of programs if CFG files have not yet been associated to a text editor.

Look for the section "# Screen resolution" and make your changes to the height and width. You should probably leave the colordepth alone. You will also need to remove the "#" from the beginning of ScreenHeight and ScreenWidth, to make these new settings take effect.

#ScreenBitDepth = 32
ScreenHeight = 1144
ScreenWidth = 1920

The settings above assume that you want to run the game in a window that takes up the entire screen. The title bar at the top of the window is typically 20 pixels, and the taskbar at the bottom of the Desktop is usually sized in factors of 32 pixels (32 for a single-height task bar, 64 for a double-height task bar, etc.). If you have a single height taskbar, and you have the standard 20 pixel title bar, then the resolution above should fill the entire remaining portion of the desktop with the game.

Make sure you have also set the game to run in Windowed mode. This can be done in the file "options.cfg". Locate the line that reads Windowed = 0 and change the 0 to a one. If the line is already = 1 then leave it be. If the line does not exist at all, add it to the bottom of the file. Save the settings and close Notepad.

Your mileage may vary, and you may need to test different resolutions a bit to see what works best for your setup.

That comes courtesy of TSR-BradG. He can usually be found on the EQ forums.

I will tell you that the Tech Support department has quite a good sense of humor, and I would not be at all surprised if there were more such entries scattered throughout the Knowledge Base.

Dang, couldn't come up with a Y word.

Hello mysterious player (sorry- no one has mentioned your name)

This problem is almost definitely a network error, or a firewall problem. We will have to assume that you have already added Launcher.exe and Matrix.exe to the list of exclusions in your firewall program, for Full Access to the Internet, and that you have read phi's post and set up your Port Forwarding/Port Triggering correctly.

As such, we will need to see if there's a problem on the connection between you and the server to diagnose a network issue.

Thanks
Cory

HOW TO POST YOUR NETWORK INFORMATION:

For connection issues, sometimes more information is needed. These posts should contain:

Description of the Problem:
1. Server you currently playing on.
2. Problem(s) you are having including any error messages.
3. Internet Service Provider you are using and type of Internet connection.
4. Do you have a firewall between you and the Internet, or are you using any personal security/firewall software? If yes, what product and version.
5. Are you doing any Internet Connection Sharing or Network Address Translation? If yes, please provide details.

Note: Please be aware, for liability reasons, that SOE cannot support nor troubleshoot any networking hardware/software you are using. We suggest contacting the manufacturer of your equipment/software or remove it prior to seeking technical help.

Next, click START, select RUN. Type in the word “command” and select OK/ENTER. An MS-DOS Prompt window should appear with the prompt, "C:\windows\desktop". For Win98 or Win2000, type the following three DOS commands, one at a time, hitting ENTER between each command and waiting for the prompt to reappear:

ipconfig /all > c:\mxoinfo.txt
tracert Vector.MatrixOnline.com>> c:\mxoinfo.txt
tracert Recursion.MatrixOnline.com>> c:\mxoinfo.txt

Be advised that each of these commands will take a few moments to complete, so please wait for the prompt before typing the next command.

Finally, upon completion of these commands, you will find a file labeled "MXOINFO.TXT" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open the file using notepad/wordpad and paste the contents to the appropriate thread.

Posting the appropriate information will assist us, as well as your fellow posters, in assisting you. Either a tech moderator of this message board or one of your fellow players will then answer your post.

I swear, I said the exact same thing just a couple hours ago. Unfortunately, the post was lost when the forums had a hiccup, and I failed to notice.

Thanks for theassist, Jeffers!

Phone support for account and technical support will be unavailable on Friday August 18th, 2006. Live chat support will be available that day during its normal hours, which are Monday through Friday, 10am through 7pm PST at http://station.sony.com/chat. Email support is available at any time through the email form at http://station.sony.com/email. Phone support is normally available Monday through Friday 10am through 7pm PST at (858) 537-0898, and for Star Wars Galaxies at (858) 790-STAR(7827.)

Shadow Griever wrote:

hey guys, same song, different verse as my last problem. The Computer Crashes at the Loading Screen when it says "Starting World". My alts work fine, so I don't think it's comp related.

Handle: ShadowGriever
Server: Vector-Hostile

Hi Shadow Greiver,

I have kicked the characer fromt he world, but I think it more likely that there is a client-side character-specific file which has become corrupted. Try this:

Navigate to your Matrix Online directory (usually C:\Program Files\Monolith Productions\The Matrix Online\) and then open your Profiles folder.
Find the folder named after your character (it will have an underscore and some random letters/numbers after the character name).
Right-click on this folder and choose 'rename'. Add another underscore and then the word 'old' to the end of the name. This will help you remember that it's now a backup.
Start the game and runa Full Scan from both the EULA and from the login screen, and then log your character in.

S1lver wrote:

Character Name: 51lver
Server: Vector Hostile
Stupid bug shuld b sort well over year nw

You should be able to login now.

revamp wrote:

when i try to log in it says account already in use.
handle: Novix
Sefver: vector - hostile
it this can be resolved today that would be great, would hate to have to wait through the weekend till monday ><

Hello revamp,

This should be fixed.

Hello Devaude-TGS,

Port triggering is pretty easy to understand, though it may sound cryptic. A quick netowrking tutorial (very quick) is probably in order.

Your network at home is not directly connected to the Internet. I can't just type in your computer's name, and have it appear in my Windows Network. I don't have immediate access to your computer or it's files just by knowing it's name. This is because your network is a 'walled garden'. There is a gate to this garden, but it is guarded. So even if I know where your compuer is, I can't get to it because that guard doesn't let me.

Inside that garden, you set up your computers to see each other, to share files, and to be completely open. You are only making them completely open to each other, not to the whole Internet.

When you want to get data from the Internet (like doing a search on google or buying from ebay) you send out messages. The guard allows your messages out, and allows replies to those messages to come back in. In most cases, the guard is smart enough to allow the replies back in, as well as directing them just to the computer that sent out the original requests.

Port triggering is a set of instructions to that guard. It's saying "When I send out a message that looks like this, I'm going to need to get all of the messages coming back that look like this.". Normally, your guard would not non-direct replies to messages through your network, so you could not get all the messages that look like this. You can only get the ones that are replies to this.

Your guard will now allow messages that look like this through the gate, as long as you first send out a message that looks like this. Since every time you start MxO, you have to send a message that looks like this, you will be able to receive all the data that the servers send to you, even though it's not a direct reply to you and looks like this.

And that's what port triggering is.

I'd like to apologize to any network gurus I have inadvertantly offended by my simplified explanation- we know it's more complicated than this, but the concept is there.

Thanks
Cory

Hi gsup,

What did you do?

Hi Pirathanite,

This sounds like a network issue, not a hardware problem. The most likely cause is a router. If you connect to the Internet, make sure you have forwarded ports according to phi's post. You may also want to try removing this router temporarily and then try to replicate the issue without the router.

If you use a software firewall, try disabling it before you play. Remember to disable the actual firewall, and not just the security center that monitors the status of your security software (such as McAfee, Norton, and Windows provides).

If none of this helps, please try the network tests explained here, and post the information. Please do these tests without the router installed or the firewall on to make sure nothing interferes with the test.

Thanks
Cory

supersdcurge wrote:

Dagonet wrote:
The CSRs have not been able to find any record that I indeed had earned a Zion Requisition Hardware. What can I do?

Bug Raijjin Till he Gives in ?

I have to say that this is a very bad idea. Pressuring someone to 'give in' after they have already investigated the issue and are resolute in their decision will only lead to Bad Things™. However, sending a new ticket to the in-game guys, being detailed and polite, and requesting help directly from a supervisor, will put your ticket into the hands of the people who can make exceptions. These guys will need to make the final decision.

Hello Frink,

If you spend any amount of time in this forum, you'll see that phi and jeffers, collectively and each singly, 'rock'.

Somehow I got stuck as Technical Support. I was hoping for 'Fearsome Pirate with a LASER', but I couldn't get it approved.

I believe there are a few more planned maintenance cycles to sort out the most pressing forum bugs, with tweaks throught the next few weeks to really get things going. Don't forget that the team is also working on converting the EQ, EQ2, and SWG boards as well.

Thanks
Cory

Devaude-TGS wrote:

Does Mxo require any open incoming ports on a router?

I will get a router (which i cannot administrate by myself) and need to know they should open some ports for me.

Thanks a lot.

He Decaude-TGS,

You can see a list made by phi of all the ports the game requires at this link. If someone else will be settng up the ports, they may want to set up Port Triggering on port 7000 to open the required ports.

Hi gsup,

The first thing to check is that you have a supported graphics card (a Radeon 9500 or better or a GeForce 3 or better) and that your drivers are up-to-date. Also, make sure you have restarted the machine at least once after installing the drivers before attempting to launch the game.

If that does nto work, please post the information requested here so we can really help you out.

Dxy wrote:

Sorry about that Cory. Yes, I'm here. Phi made the post for me while I CCR'd the issue. Just let me know what you need from me because my other character keeps logging in without an org, and can't stay in any factions. I was trying to make a crew earlier, but I'm scared too now cause I don't want to lose the crew name due to my hideous multi character faction bug.

Hi Dxy,

I have PM'd you for the personal info for this account. There is not much technical support can do for the faction issue- that's something the QA team and the Devs are working on. The in-game team may have a workaround, and they'll let you know as soon as they respond to your ticket. We'll try logging in from here to see if we also get a dual-character-login problem, and then try to fix the cause.

Kilobit wrote:

I just started receiving the "The character you are trying to login with is already connected to a margin server" message. The character name is Kilobit, on the Vector server.
Kilo

This should be resolved now.

Hi Phi,

Has this player registered on the forums yet? I have kicked the character from the game world, and it should have removed both of them. If it's ongoing, I'dlike the player to send me a PM so we can work on this from here. I'll need to confirm some account informationw ith the player first (hence the PM).

Thanks!

Hi Netix,

When does the client crash appear? Are you able to get intot he game at all? If so, about how long can you play for before you get the error? do you do anything specific before the error occurs?

Hi Vitasenzafin,

Definitely have your friend contact the Account department. There may be an issue with the username or password that they can help with.

Archer88 wrote:

Neither of my three characters Asmundr on recursion and Steelle and MidnightSnack on Syntax can login. I get to the loading world screen and I can hear the "code sound" and then it freezes and I have to shut my computer down. Any help?

Hi Archer88,

This is a completely different issue than the one described in this thread. Please create a new thread and post the information requested here.

Thanks.
Cory

DaShiznit wrote:

Tracing route to syntax.matrixonline.com [199.108.0.77]
over a maximum of 30 hops:

1 Destination host unreachable.

Trace complete.

Tracing route to patch.matrixonline.com [64.37.156.21]
over a maximum of 30 hops:

1 Destination host unreachable.

Trace complete.

Tracing route to syntax.matrixonline.com [199.108.0.77]
over a maximum of 30 hops:
0 YOUR-D35B251242 [24.151.25.164]
1 Destination host unreachable.

Computing statistics for 25 seconds...
            Source to Here   This Node/Link
Hop RTT    Lost/Sent = Pct Lost/Sent = Pct Address
0                                           YOUR-D35B251242 [24.151.25.164]
                              100/ 100 =100%   |
1 ---     100/ 100 =100%     0/ 100 = 0% YOUR-D35B251242 [0.0.0.0]

Trace complete.

Tracing route to patch.matrixonline.com [64.37.156.21]
over a maximum of 30 hops:
0 YOUR-D35B251242 [24.151.25.164]
1 Destination host unreachable.

Computing statistics for 25 seconds...
            Source to Here   This Node/Link
Hop RTT    Lost/Sent = Pct Lost/Sent = Pct Address
0                                           YOUR-D35B251242 [24.151.25.164]
                              100/ 100 =100%   |
1 ---     100/ 100 =100%     0/ 100 = 0% YOUR-D35B251242 [0.0.0.0]

Trace complete.

Hello DaShiznit,

there are three possible causes for the tests to come out like this:

1. Your computer is not connected tot he Internet. As you are able to post here, this is an unlikely reason.
2. Your computer has a program or setting that is preventing access to matrixonline.com addresses. This can be a software program like a firewall, or an addition to the Hosts file on your computer that redirects access from our servers to a non-existant Internet address.
3. your ISP has lost connectivity with one of it's providers, or there is a break ont he patch between you and our servers that is preventing access to part of the Internet, and we happen to be located in that part.

Try fully removing your antivirus and firewall software temporarily, and then run the game again. If that does not work, contact your ISP and show them the traces. They should be able to figure out where the break in connectivity is ocurring and get a fix implemented.

Jaken wrote:

well i was able to log in on a level 7 character that i never play anymore

my main character is unable to log in , i still get the same error, i patch and everything.

i did a /ccr and submitted a ticket, but maybe you could try to kick my character again

station:ssjaken
Handle:Jaken

server:vector-hostile

Hello Jaken,

I did a force-kick of both characters once more, and tried tomanually remove the account fromt he login server. If it did not work, please check your ticket to see what the In-Game guys can do for you.

Thanks!

Hi saintDaniel,

If you can get online with another character, please use /ccr from the game to request assistance from a GM. I don't have access to the tools needed to fix this for you.

If you cannot log in from another character, submit the petition from station.com/email. Be sure to choose The Matrix Online as your Product and In-Game as your category.

Tell the Gm the character name and server name that this happens to, the exact text of the error, and that Tech Support has already tried kicking the character for you. Twice.

SNAKE wrote:

Still getting the same message for xXSNAKEXx on the Vector-Hostile server. "Character already in use according to the Object Server suppervisor"...

Hmm...My tool does nto show any characters in use right now. I've tried kicking them all from the game. Of you stillc annot login after completing a full scan fromt eh EULA screen, and the login screen, I'll see if there's something lse we can do for these.

Jaken wrote:

thanks for your help but it still isnt letting me log in

I went through the steps for both of your characters. Close the launcher, and then restart it. Toggle a Full Scan from the EULA, as well as fromt he Login screen, before tyring again.

Thanks.

Bayamo wrote:

These new forums were set up so that if your Station Name was the same as your Forum Handle, you were required to pick a new handle. Kinda stupid but that's how it is.

As for the signature, you should be able to set a new one in "My Profile." Standard HTML tags like <img> <b> <br> etc should work in that field.

That policy is to make sure that no one is advertising their Station name. Since all youneed to login is someone's Station name and password, there is no point in giving out 50% of the login to a malicious person.

Hello Frizard

I show that the character "HJALMAR" on Vector has been deleted. I did make sure your other characters were 'kicked' to keep this from happening.

In the future, the 'official' thread for this is here.

Lizaar wrote:

Character: Lizaar

Server: Vector-Hostile

Message: "Character already in use according to the Object Server supervisor"

This should be fixed, too.