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Technical and Account Phone support will be unavailable on Wednesday, July 4th 2007 in observance of Independence Day. Phone support will return to its normal hours of 10:00am through 7:00pm PST on Thursday, July 5th 2007.

Live chat will be available on July 4th 2007 at its normal hours of operation at www.station.sony.com/chat. E-mail support is also available any time at www.station.sony.com/email.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Technical and Account support will be unavailable on Monday, May 28th, 2007 in observance of Memorial Day. Phone and Chat support will return to its normal hours of 10:00am through 7:00pm PST on Tuesday May 29th, 2007.

E-mail support is available any time at www.station.sony.com/email.

Our Self-help knowledgebase is also available at www.station.sony.com/kb with answers to your questions.

Account and Technical phone support will be unavailable on Friday, May 11th 2007. Phone support will return to its normal hours of 10:00am through 7:00pm PST Monday through Friday on Monday May 14th 2007.

Live chat support will remain available during its normal hours Monday through Friday, 10:00am through 7:00pm PST at station.sony.com/chat.

E-mail support is available any time at station.sony.com/email.

Our Self-help knowledgebase is also available at station.sony.com/kb with answers to your questions.

As the Official Matrix Online Forums are part of The Station, posting to these forums is bound by The Station's Terms of Service that can be found in their entirety here. In addition to these terms of service, we have a few supplemental rules that apply to the Matrix Online Forums.

In general, you may post any material, written in a courteous and mature manner, providing that it is on-topic for the forum to which you are posting. This includes material that disagrees with the way that we, the developers, operate the game. We will not interfere with the communication of thoughts and ideas as long as the presentation is appropriate for all those capable of reading the forum. You may not, however, post any material that:

Attacks or insults others on the board. Feel free to debate the idea, but do not turn your disagreement into an attack upon the poster.
Engages in name-calling, harassment, or threats. See above.
Contains obscenity, vulgarity, or profanity. Though we do have a filter in place to catch the unintentional obscenity from time to time, this is not a license to abuse it.
Disparages any religion, race, nation, gender, or sexual orientation.
Is considered inappropriate for children 13 or over as governed by general standards of decency in the United States.
Infringes on anyone's privacy rights.

Furthermore, you may not:

Make multiple posts on the same subject for the purpose of getting attention paid to your issue.
Post off-topic comments in threads for the purpose of drawing attention to another thread on a different subject.
Monopolize the front page of any forum by "bumping" threads of the same or similar content to the front. We may intervene by closing threads any time that this occurs.
Use the official forums as a staging-ground for creating general unrest within the game (e.g. Sit-ins).
Use the official forums as a place to advertise the sale of The Matrix Online characters or items in exchange for real-world money.
Advertise web-sites with content that violates these rules, the Matrix Online EULA, or the Station Terms of Service.
Advertise products or websites that are not related to The Matrix Online or other Sony Online Entertainment products.

Action that we might take in regards to a post in violation of these rules on the Official Matrix Online Forums will vary depending upon the transgression. It could include any number of the following:

Editing of the post.
Deletion of the post/thread.
Closing of the thread.
Suspension (results in user being unable to play The Matrix Online for the duration of the suspension).
Banishment (results in the user's station account being canceled. User will no longer be able to access The Matrix Online, or any Official Matrix Online Forum).
Legal Action (I.e. Contacting law enforcement personnel in regard to a threat.)

People who violate the rules of the boards may or may not receive any warning before any action is taken. In the event that a warning is given, the warning will be recorded upon the game account and may result in further action should the player show a pattern of engaging in prohibited conduct. Philosophically and administratively, there is no difference between conduct in game, and conduct in the Official Matrix Online Forums.