We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

LoTekGhost wrote:

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

Right now there isn't a full answer just yet, hense why one wasn't provided.

We're working on it though!

Raijinn wrote:

LoTekGhost wrote:

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

Right now there isn't a full answer just yet, hense why one wasn't provided.

We're working on it though!

Didn't mean that sarcastically if that's how you took it, I was being honest.  Any information about it being looked into is good information for me...I'm just trying to find some hope for the whole situation.

LoTekGhost wrote:

Raijinn wrote:

LoTekGhost wrote:

Raijinn wrote:

We understand the problem that you all are having and how it's pretty confusing, was it June 1st that was the cutoff or May 27th? I know that's what you all are asking since you've only seen the 1st mentioned as the deadline.

Needless to say we're discussing the matter here as well and while I don't have anything official to mention as of right now, we hope that we'll have something to tell you all in the near future.

Sorry folks!

Thanks for providing some clear information (albeit withouth a full answer) Raijinn, appreciate it

Right now there isn't a full answer just yet, hense why one wasn't provided.

We're working on it though!

Didn't mean that sarcastically if that's how you took it, I was being honest.  Any information about it being looked into is good information for me...I'm just trying to find some hope for the whole situation.

No sarcasm taken, I think many of you all are just searching for answers one way or another and we're put in the difficult spot of not having one just yet. Hopefully soon (tm).

So does this mean then that your working on a way to get players who are currently unsubscribed and who missed that "deadline" back in game? Because thats the issue at hand. People who've been gone for awhile need to be allowed to come back and enjoy the last few months of the game with their friends and faction mates

amirah wrote:

So does this mean then that your working on a way to get players who are currently unsubscribed and who missed that "deadline" back in game? Because thats the issue at hand. People who've been gone for awhile need to be allowed to come back and enjoy the last few months of the game with their friends and faction mates

Unfortunately, I do not know how customer service is handling contacts regarding re-activating accounts that were not subscribed when the announcement was made.  Our focus with the closure of the game was on our current MxO customers and making sure that we were able to stop billing subscription fees, process any necessary outstanding subscription refunds, and extend trial offers to other games while ensuring they could access MxO until the servers went dark.  We certainly appreciate that there are some former MxO players that want to come back to see the end of the game, but as mentioned, our priority had to be placed on our current subscribers.

Raijinn wrote:

our priority had to be placed on our current subscribers.

Excuse me?!?!  SOE accepted my re-subscription on 5/31 and gave me access to MxO until this morning. That charge is still reflected in my payment history, and as far as I'm concerned, I *am* a current subscriber!! Except, of course, that SOE while happily taking my money is now refusing me access to a service I've paid for.

If this isn't on your priority list Raijinn, it really needs to get near the top of it *now*!

--DT

DeetyMxO wrote:

Raijinn wrote:

our priority had to be placed on our current subscribers.

Excuse me?!?!  SOE accepted my re-subscription on 5/31 and gave me access to MxO until this morning. That charge is still reflected in my payment history, and as far as I'm concerned, I *am* a current subscriber!! Except, of course, that SOE while happily taking my money is now refusing me access to a service I've paid for.

If this isn't on your priority list Raijinn, it really needs to get near the top of it *now*!

--DT

I'm not sure if you've seen the previous posts that I've made on that topic but that's definitely a concern for us and we hope to have an answer for everyone in the same boat as you.

TSR Eryk N.: What happened was, you were not supposed to of been able to subscribe but somehow it let you do so. You will be getting a refund for that and should have access to the game by tomorrow as well.

Sweet.

Sorry that I haven't been able to find it in these threads, but those of you (Archaeus, MetaLogic) who were told by TSR-Eryk N that your service would be restored, what method did you use to contact CS?

Archaeus wrote:

TSR Eryk N.: What happened was, you were not supposed to of been able to subscribe but somehow it let you do so. You will be getting a refund for that and should have access to the game by tomorrow as well.

 

Sweet.

well his become more helpful, all he told me was that I was getting a refund and thats that

I just used the chat

The fairest thing to allow at this point would be at the very least to allow those who was subbed to MxO any time before June 1st to be allowed in, because that was the date provided to us.  And I think it is probably safe to assume that you guys (Walrus, Raijin, & Virrago) all were going on this assumption as well.

I certainly hope this become firmly established and corrected soon so we can not stress out about this anymore and get some last good times in before closure.

RetroX wrote:

Archaeus wrote:

TSR Eryk N.: What happened was, you were not supposed to of been able to subscribe but somehow it let you do so. You will be getting a refund for that and should have access to the game by tomorrow as well.

 

Sweet.

well his become more helpful, all he told me was that I was getting a refund and thats that

Hopefully our beloved TSR Eryk attempt to shut you guys out will be overruled by Raijin, Walrus, etc.